DRVC on Columbia Veterinary Clinic is actively seeking a Customer Service Representative to add to our team. As a Customer Service Representative, you will serve as the first impression for our clinic. You are responsible for providing exceptional customer service and will be instrumental in maintaining outstanding care for our patients, as well as effective communication with their families. Customer Service Representatives may also act as our Exam Room Technicians.

You should expect to:

Communicate extensively over the phone and text messaging for appointment scheduling, medication refills, and general client questions Refill prescription foods and medications, as well as heartworm and flea prevention Conduct patient check-in; including taking history, verifying vaccinations and heartworm testing, discussing preventative medications, and more Handle patients at check-in; this may include collecting weights, flea checks, and temperature checks as needed Manage client billing such as collecting various methods of payment Required skills include: Excellent phone etiquette and a phenomenal attitude Decent computer skills, such as basic data entry Ability to lift 40-50 pounds Basic handling of pets, especially large dogs Comfortable multitasking in a fast-paced environment Dependable with strong communication skills is a must Experience in a veterinary clinic is preferred, but not required

Job Type:

Full-time Pay:

$14.00 - $14.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Shift availability: Day Shift (Required)

Work Location:

In person