Front Desk Coordinator

Zuliani Facial Aesthetics is seeking a highly polished, service-driven professional to join our premier Plastic Surgery Practice & Medical Spa as a Full-Time Front Desk Coordinator. This role is ideal for an individual who embodies professionalism, discretion, and a refined sense of hospitality. As the first point of contact for our clientele, you will play a key role in delivering an exceptional, luxury patient experience.

Schedule:

Monday, Tuesday, Thursday, Friday:

8:00 AM - 5:00 PM

Wednesday:

9:30 AM - 6:00 PM We are looking for someone who is poised, detail-oriented, and thrives in a high-touch, fast-paced environment. The ideal candidate is dependable, articulate, and proactive, with a natural ability to anticipate patient needs and provide elevated, concierge-level service.

Responsibilities :

Contributes to team financial, operational and customer service goals. Adheres to and enforces proper sales techniques, practice policies, and procedures. Responsible for front desk operations, sales, and service including opening and closing the practice and keeping the appearance of the practice inviting. Assists in administrative tasks including maintaining accurate patient electronic records. Assists in maintenance and cleanliness of facility including keeping the practice fully stocked and well organized. Maintains expert knowledge of practice product lines and services in order to provide accurate information to patients and spa clients. Assists clients with general and specialized product and service questions. Utilizes computers, EMA, and PatientNow with skill and proficiency. Communicates effectively with the team and Dr. Zuliani. Answers phone calls, addresses client questions, and speaks with clients in a courteous and professional manner. Addresses and troubleshoots customer concerns and complaints. Checks-in and checks-out patients in a timely, accurate and professional manner. Accurately books, changes and cancels practice appointments. Provides assistance to providers as needed especially in regards to readying rooms, and keeping appointments running on time.

Requirements:

Minimum of one year of front desk experience in a retail, medical practice, or customer service environment. Strong sales experience, with a proven track record of meeting sales goals. Must be able to multi-task and work in a fast paced environment as well as be detail-oriented. Ability to effectively communicate with clients on packages, specials, practice policies and procedures as well as with physicians/management regarding practice operations. Strong computer and typing skills including fluency in word, excel, email. EMA and PatientNow experience a plus. Knowledge of skin care products and the medical practice industry. An aesthetics license is also a plus.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer Service:

1 year (Required)

Aesthetic:

1 year (Preferred)

Medical Receptionist:

1 year (Required)

Work Location:

In person