Front Desk Associate

Job Overview We are looking for a friendly, reliable, and customer-focused Front Desk Agent with flexible availability to join our team. The Front Desk Agent is responsible for providing exceptional guest service by greeting guests, managing check-ins and check-outs, handling reservations, and assisting with guest inquiries. This role works closely with management and other departments to ensure guests have a positive and comfortable experience throughout their stay. Responsibilities Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere. Manage guest check-ins, check-outs, reservations, and payment processing accurately and efficiently. Answer phone calls and respond to guest inquiries in a professional and timely manner. Handle guest requests and resolve concerns promptly to maintain high levels of customer satisfaction. Maintain accurate guest records, reservations, and front desk documentation. Communicate effectively with housekeeping, maintenance, and management to support daily operations. Perform clerical duties such as filing, data entry, and organizing front desk materials. Ensure the front desk area remains clean, organized, and presentable at all times. Follow company policies and procedures while maintaining confidentiality and professionalism. Assist with additional tasks assigned by management as needed. Skills Strong customer service skills with a positive and professional attitude. Excellent communication and interpersonal abilities. Strong organizational and multitasking skills. Basic computer literacy, including familiarity with office software and reservation systems. Ability to handle phone systems and guest communications efficiently. Attention to detail and accuracy in handling guest information and payments. Effective time management skills and ability to work in a fast-paced environment. Clerical and administrative support skills. Bilingual abilities are a plus. Ability to work flexible schedules, including evenings, weekends, and holidays.

Job Types:

Full-time, Part-time Pay:

From $14.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person