Role and Responsibilities You are the first contact anyone will make in our business whether they walk into our office or call. You are our "Director of First Impressions" and as such should be a professionally dressed, well spoken, empathic person who enjoys working with the people to help them through their problems.

Responsibilities include:

Operate multi line phone system, distributing work to various departments as required. Assist Account Manager and Producers to process telephone service requests , including but not limited to, policy endorsements, cancellations, billing and identification card issuance. Thoroughly and accurately document agency management system as required Maintain thorough knowledge of agency procedures Process all in-coming and out-going mail Review insurance company communications daily Review account renewals and endorsements (download and paper) for accuracy Provide assistance to customers regarding billing transactions/issues Provide assistance to customers reporting claims Provide administrative support as requested by Producers and other staff members Use interpersonal communication skills to engage and develop relationships with Owen Moore Agency clients and carrier underwriters Actively listen and identify client needs or requests/concerns that are related to their insurance needs Interface with customers via telephone, written correspondence, fax, and/or electronic mail to respond to inquiries and answer insurance related questions Maintain confidentiality of all information related to clients, customer, employees and carriers Qualifications & Education Requirements Two year college degree in related field or equivalent experience preferred Proven customer service skills Excellent phone skills, organizational skills, computer and keyboarding skills; knowledge of word processing with Microsoft Windows and Office experience Ability to work within a team environment Ability to self-direct the completion of job duties Previous experience using agency management system preferred but not required

Job Type:

Full-time Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person