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FP
Family Pet Practice
Veterinary Receptionist
Entry-Level JobVerifiedNo experience needed
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Based on Michigan data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$33,900 / year median in Michigan
+4% projected growth
Job Description
Family Pet Practice Who We Are Join a motivated Team in our Independently Owned, 2 and a half Doctor, Small Animal Practice. As a Fear Free and AAHA-accredited practice, we focus on working together to form long-term patient relationships with large amounts of squeeze cheese! Required team-centered continuing education strengthens our ability to learn and grow together. We're looking for an experienced Client Service Representative to add their passion, skills, and education to our team! Must project a professional image and embrace core values of the hospital while striving for the highest quality of care. Experience with Covetrus Pulse software system integrated with Heska diagnostic machines and Cuattro digital radiograph system would be an asset. The noted job requirements are not an exhaustive list of duties, as the position requires constant growth to contribute to the whole of the practice. Veterinary CSR/Receptionist What You'll Be Working On
- Greet clients, answer phone calls and respond to email inquiries
- Demonstrate strong interpersonal skills - able to communicate effectively with clients, CSRs, technicians, doctors, referring veterinarians, hospital management and consulting professionals
- Schedule appointments and setup new clients and patients; monitor daily schedule and flow
- Able to convert cold calls and warm leads into new client visits
- Triage on a multi line phone system
- Manage Medical Records
- Responsible for payment processing and ensuring accurate client electronic medical records
- Exhibit attentiveness, patience and compassion while working with clients and patients in various emotional states
- Assist in cleaning the hospital, which includes ensuring the reception area and lobby are stocked, clean and welcoming