A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
SouthWest Options for Women is a life-affirming pregnancy resource center serving women and families throughout the southwest Twin Cities metro area. Our mission is to provide compassionate care, practical support, and hope to women facing pregnancy-related decisions. Through our medical clinic and Haven programs, we offer pregnancy testing, limited ultrasounds, client advocacy, education, mentoring, material support, reproductive recovery services, fatherhood programs, and community resources designed to empower women and families to thrive. At SouthWest Options for Women, we believe that Every Heartbeat Matters, and we are committed to serving each client with dignity, compassion, and excellence.
POSITION SUMMARY
The Receptionist & Client Services Coordinator serves as the first point of contact for clients, donors, volunteers, church partners, and community members. This position plays a vital role in creating a warm, welcoming, and professional environment while supporting the daily operations of both the clinic and administrative offices. Because this role serves as the first impression of SouthWest Options for Women, the ideal candidate will demonstrate exceptional hospitality, professionalism, and a heart for serving women and families. The ideal candidate is compassionate, highly organized, technologically proficient, and able to manage multiple responsibilities while maintaining professionalism, confidentiality, and a servant-hearted attitude. This position requires excellent interpersonal skills, strong administrative abilities, and confidence using Microsoft Office applications daily.
KEY RESPONSIBILITIES
Welcome clients, donors, volunteers, and visitors with warmth, professionalism, and compassion. Answer and direct incoming phone calls in a courteous and efficient manner. Assist clients with appointment scheduling, confirmations, and general inquiries. Support client check-in and intake processes. Maintain a clean, organized, and welcoming reception area. Provide information regarding services, programs, and community resources as appropriate. Ensure all visitors experience a positive and professional first impression of the organization. Administrative Support Prepare, edit, and format documents, spreadsheets, reports, correspondence, and presentations. Assist with data entry, filing, record management, and administrative projects. Process incoming mail, packages, and deliveries. Maintain office supplies and coordinate ordering needs. Support donor communications, acknowledgments, and administrative tasks as assigned. Assist staff and leadership with special projects and organizational initiatives. Operations & Organizational Support Coordinate and assist with incoming donation drop-offs and visitor needs. Support event preparation, logistics, and administrative follow-up. Maintain confidentiality of all client, donor, volunteer, and organizational information. Assist with inventory tracking and organizational systems. Support clinic and office operations to ensure efficiency and professionalism. Provide occasional support for evening or weekend events, donor receptions, open houses, fundraising events, and community outreach activities.
