Front Desk Receptionist/Office Assistant Ballard Clinic Edina, MN Job Details Part-time | Full-time $23 - $25 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer service Full Job Description The Ballard Clinic is a busy, established private group practice of outpatient mental health therapists, primarily serving children, adolescents, and families at our Edina and Wayzata locations. Each clinic has a front desk Receptionist who is primarily responsible for checking in clients at their location in a sensitive and respectful manner, collecting client payments, and scheduling follow-up appointments, as well as assisting with client calls. The Receptionist also assists with general operations of their location and provides functional support to the clinical staff. Candidates must be independent, detail-oriented, driven, collaborative, and enhance our fun, connected, and positive-minded group.

Job Duties and Responsibilities:

1. Front Desk Reception Check-in and welcome all clients and/or visitors in a timely and professional manner Maintain a presentable and clean reception area and clinic Schedule and/or reschedule follow-up appointments for therapists Answer incoming calls, respond to emails, or return voicemails regarding cancellations and rescheduling appointments Assist Intake Coordinator with overflow calls Sort incoming correspondence including mail and faxes; scanning 2. Billing & Medical Records Collect client payments, accurately input into system, and provide client receipts Assist the Billing Manager for basic billing issues, including but not limited to contacting clients regarding expired credit cards, coordination of benefits and eligibility checks. Review intake documentation of new clients at designated location for completeness Assist Intake Coordinator in following up with clients on paperwork, required information, and other client-related materials Assign correct billing codes when scheduling appointments Accurately document conversations and interactions with clients Respond to record requests, ensuring appropriate release of informations (ROIs) have been obtained. 3. Business Operations Maintain supplies, forms and documents for office Follow and enforce all agency policies and procedures Help to establish processes, and/or making them more efficient Attend weekly staff meeting Cover administrative tasks at clinic location as needed 4. Other duties as assigned

Job Types:

Full-time, Part-time Pay:

$23.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Edina, MN 55439 (Required) Ability to

Relocate:

Edina, MN 55439: Relocate before starting work (Required)

Work Location:

In person