Front Desk Receptionist Hampton Inn & Suites Rochester-North - 3.2 Rochester, MN Job Details Full-time $16 - $17 an hour 6 hours ago Benefits Paid time off Employee discount Qualifications Customer communication Full Job Description Overview We are seeking an energetic and detail-oriented person to join our team who can provide attentive courteous and efficient service to all guests at the arrival and throughout their stay. This vital role ensures the accuracy of guest reservations, maintains guest relations and supports the smooth operation of our hotel. If you thrive in a fast-paced environment, excel at customer service, and have a passion for hospitality management, this opportunity is perfect for you! Join us in delivering exceptional guest experiences while maintaining operational excellence during your shifts. Duties Greet guests warmly upon arrival and check them in, ensuring a smooth registration process. Respond promptly to guest inquiries, requests, and concerns to ensure a positive experience Handle guest check-ins and check-outs with professionalism and courtesy Assist with guest services such as resolving issues related to reservations, billing discrepancies, or special requests Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Maintain the front desk area, ensuring it is clean, organized, and welcoming at all times. Must be able to lift up to 40 lbs Must be available weekends Shift 3-11 and weekends Skills Proven experience in hospitality management or hotel operations. Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus Excellent attention to detail for accurate financial reconciliation and record keeping Ability to handle guest relations professionally while maintaining confidentiality and discretion Process all lost and found items according to policy. Familiarity with hospitality standards, including phone etiquette and guest services procedures Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Ability to work independently with minimal supervision while remaining proactive and alert Set up the breakfast buffet including hot food items, and maintain it through breakfast hours. Participates in and supports a positive, enjoyable work environment Performs other duties as assigned. Join our team at Hampton Inn & Suites Rochester-North where your dedication can make a real difference in our guests' experience! We value energetic professionals who are passionate about hospitality management and eager to contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your skills in hotel operations while ensuring our guests enjoy safe, comfortable stays.

Job Types:

Full-time Pay:

$17 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person

Hampton Inn & Suites Rochester-North Address :

2870 59th St NW, Rochester, MN 55901

Phone :

(507) 289-6100

Pay:

$16.00 - $17.00 per hour

Work Location:

In person