Front Desk Coordinator The Smile Salon & Day Spa - 5.0 Kansas City, MO Job Details Full-time 12 hours ago Benefits Continuing education credits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Referral program Qualifications Customer records maintenance Patient scheduling systems Phone communication Medical insurance coverage verification Dental receptionist Greeting customers Health insurance customer support Dental insurance Greeting dental patients Assisting medical staff Dentrix Medical billing and coding communication with insurance companies Policy verification in claims processing Health record tracking Medical explanation of benefits reviews Medical claims submission Insurance provider collaboration Handling patient inquiries Patient registration Patient education Managing patient records Care coordination Medical claim denial management Medical debt collection accounts Communication skills Patient scheduling via phone Entry level Patient collections management Client interaction via phone calls Dental care patient education

Full Job Description Overview:

The Smile Salon & Day Spa seeks a Front Desk/Treatment Coordinator to join our growing, modern dental practice in Kansas City, MO! We place great emphasis on teamwork and foster collaboration within our team. The best candidate for this role has strong attention to detail and a patient-centered mindset. If this sounds like you and you meet our qualifications below, we want to hear from you! Schedule Full-time Monday through Thursday Hours vary Benefits Medical, dental, vision, and life insurance Generous PTO and paid holidays Traditional and Roth 401(k) options Referral Bonus Program Free CE courses provided by our affiliated vendors Responsibilities Verify insurance eligibility, benefits, and coverage Submit and follow up on dental insurance claims Review EOBs, denials, and outstanding claims Explain treatment estimates, insurance benefits, and patient portions Collect payments and follow up on outstanding patient balances Schedule appointments and assist with front desk duties Communicate professionally with patients and insurance companies Maintain accurate patient and financial information in Dentrix Greet and check in patients with professionalism and warmth Schedule appointments and manage the front desk efficiently Make 50+ outbound calls daily to confirm appointments and contact new patients Present treatment plans confidently and help patients schedule care Support the clinical team with coordination and communication Maintain accurate patient records and handle insurance verifications What We're Looking For Previous dental front-office experience preferred but not required Dental insurance/billing experience strongly preferred but not required Excellent verbal and written communication skills Professional, polished, and friendly demeanor Strong phone etiquette and customer service skills Comfortable discussing treatment costs and collecting balances Organized, detail-oriented, and able to multitask Dentrix experience preferred Reliable and able to work independently as well as with a team Positive attitude, willingness to learn, and attention to detail Reliable and organized with strong multitasking skills

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