We are looking for someone to join out team at our location out by the airport. We are a team of dependable, innovative thinkers, who are empowered to deliver resources and solutions to our members and community. You will experience an inclusive and collaborative culture where you have autonomy within an awesome, business casual work environment.

Position Summary:

As a Receptionist/Education Assistant, you will be the first point of contact for our members, both in-person and over the phone. Your primary responsibilities include answering and routing calls, greeting, and assisting members, and providing support with various education and association services.

What will you be doing:

Answer Calls :

Provide superior customer service, routing calls to the appropriate individuals.

Greet Visitors :

Welcome members and visitors, assisting or directing them as needed.

Handle Inquiries :

Field questions and direct them to the appropriate contacts. Assist with

Lockboxes :

Lease, program, and assign lockboxes to members, and provide backup support.

Sales Support :

Ring up store sales and manage daily cash box.

Education Support :

Assist with educational classes/trainings, verifying member credentials for classes, along with providing members with completion certificates after they successfully pass the class.

General Support :

Assist other staff members with miscellaneous projects as needed.

Required Competencies:

Communication :

Excellent listening, verbal, and written skills. Keeps others informed and selects appropriate communication methods.

Customer Service :

Courteous, sensitive, and responsive to customer needs. Manages difficult situations effectively. Solicits customer feedback to improve service.

Dependability :

Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Planning & Organization :

Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving:

Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Quality Focus :

Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.

Technology Proficiency :

Adapts to new technologies, demonstrates required skills, troubleshoots problems, and uses technology to enhance productivity.

Qualifications:

Education/Experience :

GED or High School Diploma.

Language Ability :

Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

Mathematical Ability :

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability :

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills :

Proficient in Microsoft Office and proprietary software.

Additional Requirements:

Behavioral and/or

Emotional Requirements:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may regularly be required to multi-task, performing two or more tasks simultaneously for example, handle a difficult member issue, calculate amounts owed, and respond to incoming calls. Employees are required to self-regulate their emotions and behaviors in order to respond to members and/or coworkers in a calm, professional manner.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee regularly sits, stands, walks, kneels and other ambulatory functions; uses fine motor skills; uses auditory, and visual senses. The employee is occasionally required to stand; walk; climb, balance, stoop, kneel or crouch. The employee may require to frequently lift a maximum of 50 pounds.

Location :

The primary location for this role will be at our Northland office. There may be instances where travel to our Leawood location is required for Front Desk Coverage for the day.

Schedule:

Monday to Friday 37.5 hours per week 8:00a.m. - 4:30p.m.

Job Type:

Full-time Expected hours: 37.5 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Ability to

Commute:

Kansas City, MO 64153 (Required)

Work Location:

In person