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BW
Best Western
Front Desk Agent
Career Insights for Receptionist
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Scorecard
Based on Missouri data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$33,342 / year median in Missouri
+6% projected growth
Job Description
Overview Join our dynamic team as a Front Desk Agent, where you'll be the welcoming face and first point of contact for visitors, clients, and staff. This energetic role offers the opportunity to showcase your exceptional customer service skills while managing administrative tasks with efficiency and professionalism. You will play a vital role in creating a positive environment by ensuring smooth front desk operations, handling inquiries, and supporting office management functions. If you thrive in fast-paced settings and enjoy engaging with people, this position is perfect for you! Duties Greet visitors and clients warmly, providing excellent customer support and assistance Manage multi-line phone systems to direct calls accurately and professionally Handle data entry tasks using productivity software such as Microsoft Office, Google Workspace, and spreadsheets Maintain organized filing systems and manage office supplies to ensure operational efficiency Assist with calendar management and scheduling appointments for staff or executives Perform clerical duties including proofreading documents, word processing, and maintaining records Support office management activities by coordinating meetings, managing client communication, and ensuring smooth daily operations Experience Proven office experience with strong organizational skills and attention to detail Demonstrated proficiency in computer literacy including Microsoft Office Suite (Word, Excel), Google Workspace, and data entry software Experience with multi-line phone systems, phone etiquette, and customer service roles Bilingual abilities are highly desirable to effectively communicate with diverse clients and visitors Familiarity with QuickBooks or other accounting software is a plus for handling basic financial transactions Previous front desk or administrative experience that showcases excellent organizational and time management skills Strong interpersonal skills with the ability to handle high-pressure situations calmly and professionally This paid position offers an engaging work environment where your organizational talents and customer service expertise will shine. We value proactive individuals who are eager to contribute positively to our team while developing their professional skills in office management, communication, and technical proficiency. Join us to be part of a vibrant workplace dedicated to excellence!