Job Title:

Administration Receptionist

SUPERVISOR

Business Office Manager

NON-EXEMPT POSITION POSITION SUMMARY

The Administration Receptionist, under the supervision of the Business Office Manager, is responsible for performing secretarial office functions in an assigned department, including greeting patients, answering the switchboard, taking patient payments, posting insurance payments, making deposits and sorting mail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Position may involve duties which are not listed. Performs selected clerical and secretarial duties, and assists administration office employees as needed Responds to patient communications and transfers calls or delivers complete messages to the appropriate individual per practice protocol Verifies insurance/benefit coverage and collects payment toward account balances Records information on logs, ledgers and deposits accurately and neatly, and copies logs and records as needed Delivers incoming mail and/or packages to the proper employee mail boxes upon receipt, processes outgoing mail and distributes faxes Participates in educational activities and programs Prepares for and reports at meetings as required Maintains office supplies, and notifies management of problems Maintains strict confidentiality; and treats staff, physicians, patients and visitors with respect. KNOWLEDGE, SKILLS and

ABILITIES

Working knowledge of secretarial procedures, organizational policies and procedures, systems and office management practices Knowledge of business office procedures Skill in identifying and resolving problems Ability to prepare records in accordance with instructions Ability to exercise a degree of initiative and judgment Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public Ability to read, write and communicate effectively orally and in writing Knowledge of basic arithmetic Proficiency in the operation of a computer and other office equipment

PHYSICAL DEMANDS

Visual/hearing ability sufficient to comprehend written/verbal communication. Ability to perform tasks involving physical activity, which may include lifting of supplies, equipment, or babies and small children; extensive bending, standing, walking or sitting may be required. Ability to deal effectively with stress. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit for extended periods of time; push, pull and reach; occasionally bend, stoop and stretch Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and other office equipment Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: the ability to focus Occasionally lift up to 20 pounds Ability to drive to the bank and post office daily

Note:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work environment:

The work of this position is performed in an environmentally controlled office environment. The Position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public. The noise level in the work environment is usually quite.

MINIMUM QUALIFICATIONS

Education and experience equivalent to:

Education/training:

High school graduate or GED