Hotel Front Desk Receptionist

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$18 hourly +

Bonus Responsibilities:

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Work with the housekeeping staff to ensure rooms are ready for new guests Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Mitigate customer complaints as needed Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

Displays impeccable interpersonal, time management, organizational skills, and customer service skills Must have graduated high school, received a GED or equivalent Exhibits working knowledge of Microsoft Office and reservation management systems Comfortable taking telephone calls and mitigating stressful situations 1+ year of hotel industry experience or related job preferred About Company We invite you to join us at the SpringHill Suites by Marriott in beautiful Kalispell, MT. We are conveniently located just off of US Highway 93. The SpringHill Suites Kalispell is an all-suite property that features spacious rooms 25% larger than traditional hotel rooms. We are a franchise Marriott hotel managed by a Montana-based company out of Butte, MT.