Brawley Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. Do you already speak the language of veterinary medicine? Do you know what a dental prophy is, how to triage an urgent call, and how to hold space for a client who just got difficult news about their pet? Then you might be exactly who we're looking for. We're not looking for someone to learn the veterinary world from scratch — we're looking for someone who already lives in it. Whether you're a vet tech or assistant who is ready to hang up your scrubs and step into a part-time front desk role, or someone with veterinary reception experience who wants a practice worth showing up for — this is your opportunity. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where your veterinary background isn't just appreciated — it's the whole point.

Schedule and compensation:

Compensation:

$15 - 19 per hour, for each hour worked

Schedule:

This is a part-time position , with a flexible schedule . Saturday coverage rotates approximately once per month — the practice is closed the 1st and 3rd Saturdays of each month, so weekend commitment is minimal. No on-call requirements. Full-time Benefits Package

•: Health package: Medical, dental, and vision insurance Life insurance and disability Employee Assistance Program (EAP) 401k with company match Paid time off in accordance with site policy and applicable law Personal pet discount Uniform allowance Part-time team members may be eligible for limited benefits in accordance with company policy and state law M inimum qualifications and skill set: 1+ years of experience in a veterinary reception, veterinary technician, or veterinary assistant role is

REQUIRED

Proficiency in the following skills: Ability to manage a multi-phone line system while assisting in-person clients Experience working with veterinary practice management software, especially Avimark, preferred Exceptional verbal and written communication skills Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations Experience scheduling appointments and coordinating calendars preferred Ability to accurately process payments and maintain financial records Ability to remain calm, professional and solution-oriented during busy periods Why choose Brawley Animal Hospital? Brawley Animal Hospital is a 3-doctor small animal practice in Mooresville, NC — trusted by the Lake Norman community since 2004 and built by co-owners who genuinely love what they do. The clinic offers a full range of services including wellness, surgery, dentistry, in-house diagnostics, laser therapy, grooming, and nutrition counseling, all under one roof with a team known for going above and beyond for every patient who walks through the door. Mooresville itself is one of the most desirable places to live in the Carolinas — a lakeside community on Lake Norman, just 30 miles from Charlotte, with a strong local identity, outdoor recreation, and a lifestyle that's hard to beat. No on-call, no weekends (just a half-day Saturday once a month), and a team of long-tenured colleagues who chose to stay — because this is genuinely a great place to work. Ready to join a team that treats pets like family and people like professionals? Apply today! #LI-KG1 Brawley Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business. Candidate Privacy Notice