CARING PROFESSIONALS PROVIDING COMPASSIONATE AND EXPERT CARE.

This is the foundation… or BEDROCK… that our hospital is built on! We are looking for caring professionals to serve our clients, referring veterinary practices, and to be a part of one of the best teams in the region! Our CSR team will have a range of duties including greeting clients in house and on the phone, setting up referrals, facilitating check in and check out for clients, and advocating for the needs of our clients, referring veterinarians, and team! We are looking for a full time team member with benefits but will consider part-time for the right candidate. Full time schedule will be a four day work week of 10 hours/ day. These are daytime hours with no nights or weekends. Located in the thriving Lake Norman community of Cornelius, North Carolina, Bedrock Veterinary Specialists is a premier referral center built on a foundation of surgical excellence and compassionate urgent care. Our board-certified team boasts nearly 70 years of combined experience and a track record of over 10,000 TPLO procedures, ensuring you engage with a high-volume, high-complexity caseload that utilizes cutting-edge techniques. We are deeply committed to professional growth through active mentorship and daily collaboration, fostering a supportive environment where superior outcomes are achieved through true partnership. Just minutes from Charlotte, our hospital offers the perfect blend of a challenging clinical career and a desirable work-life balance, serving a dedicated community of pet owners in a region known for its outdoor recreation and quality of life. At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out. Your Impact as a Receptionist Be the

Director of First Impressions:

You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.

Ensure Seamless Care Coordination:

You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently. Advocate for

Pet Health:

You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.

Embody Compassion and Empathy:

You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own. What You'll Bring to the Team A passion for providing excellent customer service and a genuine love for animals. Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude. Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment. A collaborative, team-first mindset and the ability to work both independently and with direction. Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required. How You're Supported As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note:

Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked. Competitive Compensation A competitive hourly rate or salary based on your experience and role. Health & Wellbeing We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates. Financial Security Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage. Commitment to Growth We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs. The Power of a Network Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices. Valuable Perks Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc. About Mission Pet Health Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com . Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 \"Most Loved Workplace,\" ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. 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