PST :

Elkin, NC Prism United States, North Carolina, Elkin 112 Church Street (Show on map) Aug 04, 2026 Title\nClient Operations Team Member in office 9a-6p

PST :

Elkin, NC Description Come for a job, stay for a career! The Client Operations Team Member is crucial to the success of the company! With positions ranging from Intake to Order Processing, here at Prism, we believe that each employee should be given the opportunity to grow and advance in their career. A day in the life of a new

Client Operations Team Member:

Creates and maintains patient files with accuracy and efficiency according to departmental procedures and guidelines within deadlines with or without supervision\nEach representative in Intake will be responsible for reaching the minimum upload standards of 135 per day within 30 days and maintain that standard each day\nWill review discrepancies in data received and assign them to the appropriate department\nWill verify patient name, address, and primary insurance is correct in the patient file to prevent patient file documentation, billing, or shipping errors\nEnsure Additional Documentation items received are uploaded, labeled, and moved to the correct designated location After 90 - 120 days, a Client Operations Team Member could become responsible for: Proficient navigation of current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.\nProficient use within Microsoft Outlook applications and how it's relative to our operations and ability to service our customers with high level client care.\nGaining knowledge of wound care products we provide to our patients and informational resources available; categories, properties, coverage and monthly allowable.\nBecoming knowledgeable of all types of required documentation indicating medical necessity.\nGaining ability to evaluate the patient file for issues or errors as well as verifying the order is a Service Request or Standard Written Order.\nKnowing how to resource information as it pertains to your experience.\nKnowing Prism's scope of service and the geographic areas we operate within.\nEffectively processing all verified patient orders to ensure industry leading delivery time.\nAccurately shipping a minimum daily quota of up to 40 orders.\nProviding routine order status notification to referring facilities with respect to the patient order.\nAnswering the phone quickly (once trained) in a professional and courteous manner and direct calls to the appropriate parties, if necessary.\nDelivering solution based service to all patients and clinicians. Why you'll love working here: Stable schedule\nMonday-Friday (no weekends!)\nCasual work environment\nClose-knit company culture: fun events and contests throughout the year\nCommunity Involvement\nHealth Benefits available to full-time employees\nEducation Assistance opportunities available\nYour job has purpose - helping people get the medical supplies they need! Position Requirements Responsibilities and tasks required to be #team

PRISM:

Communicate effectively via phone, email, or verbally to patients, clinicians, and other team members.\nBe a team member and assist others with duties as needed.\nMaintain a positive attitude that enhances the organizations reputation and growth\nEnhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.\nAbility to handle a variety of challenging situations in a professional and courteous manner.\nAdhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.\nPerform other duties as requested by management and/ or COC.

Education/Experience/Knowledge Requirements:

High School Diploma or equivalent, Associates or Bachelor degree preferred\nMinimum 6 months in a customer focused/customer service environment\nGeneral office skills; typing, filing and answering phones\nAbility to handle fast paced environment and multi task\nWorking knowledge of Microsoft Office and Microsoft Outlook\nGood communication skills, both verbal and written Full-Time/Part-Time\nFull-Time Shift\nDays Position\nClient Operations Team Member Exempt/Non-Exempt\nNon-Exempt About the Organization\nPRISM Home Medical Supply Specialists provides seamless delivery of wound care, urological and ostomy supplies. PRISM is one of the fastest growing Home Medical Supply Specialists in the industry and has a reputation of excellence for dedicated service to patients, health care professionals and industry partners. PRISM welcomes talented, motivated, and progressive-thinking professionals to contribute to the company's reputation of excellence! As one of the fastest growing companies in the industry, PRISM offers employees the opportunity to establish a growing and successful career. PRISM's comprehensive training program and autonomous work environment gives individuals the ability to develop personally and professionally. As PRISM continues to grow, we are constantly looking for dynamic, top talent to add to our great team! EOE Statement\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. 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