Front Desk/Receptionist

Immediate Supervisor Title:

Site Leader

QUALIFICATIONS

High school diploma or equivalent Associate degree in office assistant/medical assistant preferred Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs Ability to address patient concerns/questions in a positive proactive manner Ability to handle multiple tasks in a professional, organized, and friendly manner Excellent communication skills Career Readiness Certificate

RESPONSIBILITIES

Answer phones; take messages and route to appropriate personnel Unlock front door and receptionist window at required times Greet patients, verify insurance information and collect any fees due before patient is seen by a provider Check patient in and out on computer system. This includes verification of insurance and demographic information Process office visit charges and patient payment transactions in a timely manner according to GMC policy Complete End-Of-Day reports and reconcile patient accounts with Site leader Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available Manage new patient requests. Set-up new patient packets and charts Maintain computer chart accuracy the information as soon as possible. Maintain cleanliness and organization of front desk and the office supply cabinet