Front Desk Coordinator For Therapist Office Ever-Lasting Counseling Service, PLLC Raleigh, NC Job Details Part-time From $13 an hour 4 hours ago Benefits Flexible schedule Qualifications Availity Foreign language proficiency HIPAA Filing Organizational skills Multi-line phone systems Full Job Description Bilingual Front Desk Coordinator Are you a college student looking to gain hands-on experience in the mental health field? Or are you someone looking for part-time income boost with a semi-flexible schedule? We are seeking a professional, empathetic, and organized Bilingual Front Desk Coordinator to join our therapy practice. This role is the first point of contact for our clients, playing a vital part in creating a welcoming and supportive environment. If you are fluent in English and Spanish and have a passion for helping others, this is a perfect opportunity to build your resume while supporting your community's well-being. Job Summary The Front Desk Coordinator ensures our office runs smoothly by providing exceptional customer service and administrative support. You will manage client intake, handle scheduling, and navigate our Electronic Health Record (EHR) system. We offer a dynamic, professional environment where organizational skills and attention to detail are highly valued. We are happy to work around a college class schedule for the right candidate.

Key Responsibilities Client Relations:

Greet clients warmly in both English and Spanish; provide a calming presence in the waiting area.

Communication:

Manage multi-line phone systems, screen inquiries, and relay messages to therapists accurately.

Scheduling:

Coordinate appointments and manage provider calendars using our EHR system.

Administrative Support:

Perform data entry, maintain confidential digital files, and handle office correspondence with strict attention to HIPAA/privacy guidelines.

Billing Assistance:

Use EHR tools for basic invoicing, collecting co-pays, and verifying insurance information.

Office Flow:

Monitor supply inventory, manage emails, and support the clinical team with clerical tasks to enhance office productivity.

Qualifications Bilingual Proficiency:

Must be fluent in both English and Spanish (verbal and written).

Technical Skills:

Proficiency in Google Workspace and Microsoft Office. Prior experience with EHR systems (e.g., SimplePractice, TherapyNotes, or Kareo) is highly preferred.

Communication:

Exceptional phone etiquette and the ability to discuss sensitive matters with empathy and professionalism.

Organization:

Strong multitasking skills with a high level of accuracy in data entry and proofreading.

Reliability:

A consistent and dependable work ethic, essential for maintaining clinical office hours. Why Join Us?

Experience:

Gain direct exposure to the administrative side of a mental health practice.

Environment:

Work in a quiet, professional, and supportive office culture.

Note:

Successful candidates must demonstrate a high level of discretion and a commitment to maintaining client confidentiality.

Pay:

From $13.00 per hour

Work Location:

In person