FRONT DESK RECEPTIONIST / CUSTOMER SERVICE

Roanoke Rapids Nissan | Roanoke Rapids, NC Roanoke Rapids Nissan is looking for an experienced, energetic, and highly organized Front Desk Receptionist / Customer Service Representative to join our team. We are especially interested in candidates who have experience working in a busy residential service environment such as HVAC, plumbing, electrical, home services, automotive service, or a similar customer-focused business. This is not a position where you simply sit at the front desk and answer phones. We need someone who can multitask, communicate with customers, handle a high volume of calls, assist with sales opportunities, and keep things organized in a fast-paced dealership.

Responsibilities Include:

Answering and managing incoming customer calls Greeting customers and providing excellent customer service Handling customer questions and directing calls to the correct department Making outbound customer and sales follow-up calls Scheduling and coordinating customer appointments Following up with customers and potential customers Assisting the sales and service departments when needed Entering customer information accurately into our computer systems Managing multiple tasks, phone calls, customers, and priorities at the same time Maintaining a professional and organized front desk

Experience We're Looking For:

HVAC, residential service, home services, automotive, or similar customer service experience preferred Experience handling a high volume of customer calls Customer service and/or sales call experience Strong phone and communication skills Excellent computer and data-entry skills Ability to multitask in a fast-paced environment Professional, friendly, dependable, and punctual Comfortable speaking with customers and making outbound calls Strong organizational and follow-up skills We are looking for someone who is sharp, dependable, great on the phone, comfortable with sales, and knows how to take command of a busy front desk. If you have worked in HVAC or another residential service business where you handled customers, scheduling, service calls, sales calls, and multiple responsibilities at once, we definitely want to talk to you. Apply today to join the team at Roanoke Rapids Nissan!

Pay:

$15.00 - $15.25 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Vision insurance

Work Location:

In person