YWCA Lower Cape Fear Job Description Position Title:

Front Desk Associate Classification:

Part-time, Non- Exempt Hours:

Weekday Shift between 7:00 a.m. -11:00 a.m.

Monday-Friday Reports to:

Bright Future Childcare Center Director Position Summary:

The YWCA Front Desk Associate works with children and families in a fast-paced environment and takes primary responsibility for providing excellent customer service to members and guests. The Front Desk Associate essentially serves as "the face of the organization".

Qualifications:

A minimum of three years of experience in office administration and customer service is preferred. Ability to recognize and solve problems effectively Ability to manage multiple tasks simultaneously Ability to plan and prioritize projects Excellent writing, communication, and organizational skills Strong computer skills, including MS 365 Suite Valid NC Driver's License Must be able to obtain an approval letter of qualification from

DCDEE Completed DCDEE Staff Health Assessment, TB Test, and Health Questionnaire Essential Duties:

Provide excellent customer service Greet YWCA members and guests Answer the phone with professional etiquette Enter membership and program registrations into the membership system Register customers for programs Keep updated program records and files Monitor memberships and program registrations Process members' weekly payments and ensure the accounts are currently Open and/or close the YWCA building All duties as assigned

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Professionalism:

Maintain professionalism and provide excellent customer service to YWCA members and guests at all times. Project a professional image with the YWCA and community.

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Team Work:

Actively participate in YWCA meetings, programs, and activities when appropriate. Share the workload by helping others as needed. Give positive feedback to co-workers and resolve conflicts effectively. Share knowledge and expertise with team members.

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Safety:

Be aware of, adhere to, and implement all safety standards. Serve as a role model for safe behaviors. Accept responsibility for continuous improvement of a safe work environment by correcting safety problems, and reporting unsafe conditions that need correction.

Job Type:

Part-time Pay:

From $15.00 per hour

Education:

Associate (Required)

Experience:

Customer service: 3 years (Required)

Work Location:

In person