A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
EXPRESS FITNESS FRONT DESK REPRESENTATIVE PURPOSE AND SCOPE
The Express Membership Service Desk Representative's purpose is to successfully help coordinate front desk and check in activities for Express Fitness as well as successfully sell All Express Fitness memberships and services. They are the first impression people have when they enter the facility and the last positive lasting impression as they leave. They are also key contributors to maintaining a high level of customer service for our members, as well as keeping the growth of express fitness on track.
EXPRESS FITNESS FRONT DESK RESPONSIBILITIES
Responsibilities include helping field and return telephone calls, checking members into the facility, signing members up for company offerings and services, following basic instruction provided by Express Fitness Manager, handling cash drawer and collecting payments, providing superior customer service to the membership base and guests of the facility. Meeting monthly sales targets (BHI's) set by the Express Fitness Manager. Importing of new member data into Motionsoft and Genavix Portal, delivery of sales events and promotions such as open houses, events, expos, or holiday sales, solving or escalating customer service issues in an attempt to meet company retention standard, upselling customers to EHSC, managing the customer service sales experience and general public perception of the sales department and company.
PHYSICAL DEMANDS WORKING CONDITIONS
Applicant must be able to commit to a minimum of two (4) shifts a week and also be flexible to help cover additional shifts when needed. This position requires the ability to work 4-8 hour shifts. It also requires the ability to work nights and weekends depending on the business' needs.
EXPERIENCE
Prior experience in customer service or hospitality role preferred Basic computer skills and knowledge required Prior cash register experience in a busy environment is preferred Sales Experience is a plus Above average work ethic Ability to take direction and execute appropriately Outgoing personality with team player mentality High degree of integrity Above average organizational skills Ability to operate in a fast paced environment Strong customer service skills Above average sales skills Good communication skills and ability to connect with customers Ability to multitask in high pressure situations Proficient with Microsoft Excel, Outlook, and Word.
COMPANY OVERVIEW
The Executive Health and Sports Center, (Manchester NH) Express Fitness (Hooksett NH), and NH Sportsplex (Bedford NH) are a collection of family owned and operated active lifestyle companies and facilitates. Our collection of companies works with all members of the community, in a fun and social environment to stay active, compete, and be healthy for life! Our company is rooted in the belief that "your health is your wealth", and we want to help be the main catalyst in helping you, your family, and your company invest, through utilizing our state-of-the-art facilities, exceptional services and programming, and over 200+ professionals to help maximize your return, while having a great time doing it! Some of our core service offerings include; memberships, wellness services & programs, youth programing and childcare services, fitness services and classes, aquatics programs and classes, food and beverage offerings, social and competitive sports, spa services, facility rentals, expos and events, advertising opportunities, and more.
COMPENSATION
The Express Fitness offers a highly competitive compensation package for employees which includes, a base hourly pay, FREE Health Club Membership (valued at over $500+), free childcare services.
