Richard Hall Community Health and Wellness Center Part Time, 14 Hours/Week 4:30 pm - 8:00 pm, Mon-Thurs $22.00/hour

Position Summary:

Performs receptionist duties for the Center. Schedules appointments and makes appointment reminder calls for Medication Clinic clients. Greets and checks in all clients for services at the Center. Collects co-payments or any monies due, update records as needed. Delivery of all services is trauma-informed, wellness and recovery oriented, and person-centered in accordance with the Mission, Vision, and Values statement of the Center.

Essential Functions:

Greets and checks in all clients and visitors and announces to the providers and staff at the appropriate appointment time. Schedules appointments for providers and enters this information in the electronic health record. Reschedules appointments when providers call out or schedules change. Confirms client appointments for the next day. Calls emergency codes when indicated and informs security staff of dangerous or emergent situations. Answers all telephone lines, screens phone calls, and forwards the call to appropriate staff members. Attends and participates collaboratively in all Center departmental meetings and educational in-services. Participates in any classes or training that are offered by the County that would enhance performance. Checks and updates demographic information in the electronic health record when the client is here for each appointment. Cross-trained in other support staff functions to cover other positions as required. Performs other related duties as assigned.

Essential Qualifications:

Proficient in English and Spanish High School Diploma Excellent telephone manners and skills Ability to communicate clearly and respectfully with clients and visitors. Skill in the operation of office equipment, including but not limited to computers, printers, copiers, calculators, and other job specific equipment. Ability to work collaboratively and build relationships with colleagues, coworkers, vendors, contractors, and the public. Ability to accurately prepare and maintain files, records, reports, and logs. Skill in using computer applications including electronic health record, spreadsheets, databases, and word processing software. Ability to identify and maintain confidential information. Ability to comprehend, express and exchange information in English over the phone, in person, in writing or through other communication or electronic devices.