Bilingual Front Desk Receptionist (English / Japanese)

Job Overview We are seeking a dynamic and enthusiastic Bilingual Front Desk Receptionist fluent in both English and Japanese to be the welcoming face of our practice. In this role, you will serve as the first point of contact for visitors and callers, ensuring a positive and professional experience. Your energetic approach and excellent communication skills will help facilitate smooth office operations, manage multi-line phone systems, and support various administrative tasks. This paid position offers an exciting opportunity to develop your office management skills while contributing to a vibrant team environment. Responsibilities Job Responsibilities Greet visitors warmly and assist with check-in procedures in both English and Japanese Check insurances for eligibility information and collect applicable co-payments Input accurate patient information into our EMR system Work with medical assistants and doctors to maintain patient flow including performing basic triage at intake (when needed) to accommodate high acuity visits Answer phone calls and handle general inquiries Navigate sensitive medical records in compliance with HIPAA law. Handle incoming correspondence, emails, and inquiries with promptness and courtesy Proven experience in front desk or reception roles with strong customer service skills Bilingual proficiency in English and Japanese is essential for effective communication with diverse clients and visitors Demonstrated ability to operate multi-line phone systems with excellent phone etiquette Solid computer literacy including proficiency in Microsoft Office and data entry Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment Previous office or clerical experience is preferred; familiarity with office management tools is a plus Excellent time management skills with the ability to handle multiple responsibilities simultaneously Join us to be part of a lively team where your organizational talents and bilingual skills will make a meaningful impact every day! This role offers an engaging environment where your enthusiasm for customer support and office administration can thrive.

Pay:

$20.00 - $22.00 per hour

Work Location:

In person