Front Desk Receptionist Panda Pediatrics LLC Township of Hamilton, NJ Job Details Full-time $15 - $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Availity Computer operation Spanish Teamwork Copy machines Employee relationship building Scanning High school diploma or GED Fax machines Organizational skills Typing Clinical confidentiality policies Faxing Managing patient records Grammar Experience File organization Office record organization Full Job Description

•All applicants are required to show proof of vaccination for

COVID-19

per CDC guidelines

•About us Panda Pediatrics LLC "To help each child become everything they are meant to be."

WE BELIEVE IN SUPPORTING EACH CHILD TO BECOME EVERYTHING THEY ARE MEANT TO BE. AT OUR CORE, WE ARE A PEDIATRIC PRACTICE THAT EMBODIES LOVE, KINDNESS, EMPATHY, AND HOPE. WE STRIVE TO TREAT EACH CHILD AS WE DO OUR OWN. WE PROMOTE PREVENTIVE HEALTH INCLUDING VACCINATIONS

•, HEALTHY

NUTRITION, AND CONSISTENT FITNESS TO ACHIEVE EACH CHILD'S OPTIMAL WELL-BEING. WE VALUE CHILDREN'S MENTAL HEALTH JUST AS MUCH AS THEIR PHYSICAL HEALTH AND PERFORM ROUTINE MENTAL HEALTH SCREENINGS AT EACH WELL-CHILD VISIT. WE ARE HERE TO SUPPORT PARENTS AND GUARDIANS BY ACTING AS RESOURCES FOR POSITIVE-PARENTING SOLUTIONS.

•

WE ARE PRO-SCIENCE AND PRO-VACCINE

WE

VACCINATE ACCORDING TO THE ROUTINE CHILD AND ADOLESCENT CDC IMMUNIZATION SCHEDULE. JOB TITLE

Front Desk Receptionist

GENERAL SUMMARY OF DUTIES

Provide professional, polite, clinical services in the operation of a medical office. Act as a patient advocate and support the mission of the practice which promote office efficiency and patient satisfaction. Greets, instructs, and directs patients and visitors. Provides information and services to the patient related events at the practice. Works in conjunction with providers, nurses and other staff members to ensure friendly, professional, efficient and viable operations.

SUPERVISION RECEIVED

Reports directly to Office Manager.

SUPERVISION EXERCISED

None.

TYPICAL PHYSICAL DEMANDS

Employee will need to handle multitasking in a fast paced environment. Work may require sitting or standing for long periods of time, some bending, stooping and stretching for files and supplies and occasionally lift and move up to 50 pounds.. Employee is required to have eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, telephone, calculator, and other minor office equipment. A normal range of hearing and eyesight is required to record, prepare and communicate appropriate reports. It is necessary to view and type on computer screens for long periods and to work in an environment which may be stressful.

TYPICAL WORKING CONDITIONS

Busy medical office environment.

PRIMARY RESPONSIBILITIES

(This list may not include all of the duties assigned.)  Maintain and protect confidentiality of patient information.  Greets all patients and visitors to the office in a timely, cheerful, understanding, patient, thorough, informative and professional manner, directing them to their appropriate destination and with the appropriate clinical and non-clinical information  Answer the telephone or return calls in a timely, cheerful, understanding, patient, thorough, informative and professional manner. Identify the name of the practice and person answering the phone  Take full responsibility and full ownership of work performed  Facilitate decision-making, conflict resolution and operations to enable the practice to achieve its goals  Approach problems with initiative, collaboration, a positive proactive attitude and creative thinking  Communicate with others in a professional, mature, direct and timely fashion and establishes trusting, professional relations with others  Perform duties related to patient check in, check out and scheduling  Maintain a neat, pleasant, comfortable, professional patient environment as well as for all of those who work in this office  Conduct work with speed, attention to detail and correct prioritization  Opening and closing the office o Lock up the doors after the patients and staff have left o Turn on the alarm system at the end of the day o Open the phone lines in the morning o Take any messages left over night off the front desk answering machine  Check-in of patient o Alerting the nurses or medical assistants when a patient is in need of a room, or if the patient will be in the front waiting room  Updating demographic information and insurances o Collect any demographic forms o Hand out any new or updated information regarding office policies o Collect any waivers that patient are asked to sign o Checking for patient documents: Over 18-yrs form, financial policy waivers, updated insurance  Open and sort mail and check the front office fax o Giving documents to the appropriate department or provider or scanning documents into the E.H.R when appropriate  Billing out patients (collecting extra charges, scanning form prescriptions, correcting billing errors) o Collecting, posting, and linking payments o Alerting patient to any balances or credits on the account o Pending and batching claims to insurances  Proving the money and Checking over receipts to correct mistake  Answering phones and booking appropriate appointments, booking walk-ins  Organizing the day's upcoming appointments, pulling charts if not already in E.H.R  Preparing future charts (prenc, pulling, scanning if needed, chart prep)  Filing  Accepting specimens dropped off by patients (creating visit, alerting nurses and medical assistants) 

Continuity of Care/Coordination of Care:

o Making reminder phone calls for upcoming or past due well visits o Booking or calling to book follow ups from visit tasks o Using Televox (sending out reminder calls)  Patient Medical Information requests: o Preparing documents to be picked up or mailed home o Records transfers (transfers out and in, organizing new records, prepping records transfers, mailing records)  Making sure the patient medical record is complete and Communication with specialists or other doctors  Faxing forms or paperwork when necessary  Scanning and linking forms, old records, transfer records, letters from specialists  Attend daily front desk huddle to optimize flow and patient care

PERFORMANCE REQUIREMENTS

Knowledge, Skills & Abilities:

 Ability to be punctual.  Ability to accomplish an acceptable amount of work within a given time period.  Reliability  Ability to communicate with others in a professional, mature, direct and timely fashion and to establish trusting relations with others  Initiative to solve problems  Patience to deal with individuals who might be uncomfortable, unpleasant, impatient, disoriented, lacking in certain motor skills, or individuals having memory lapses  Knowledge of organization policies and procedures  Knowledge of computer systems and applications  Knowledge of business office procedures  Knowledge of grammar, spelling, and punctuation to type patient information  Skill in operating a computer, scanning and photocopy machine  Ability to maintain confidentially of sensitive information  Ability to apply written guidelines and standardized work practices  Ability to identify problems  Ability to communicate clearly  Ability to sort and file materials correctly by alphabetic or numeric systems.  Flexibility with schedule is required.

Education:

High School Diploma Experience:

Medical office experience recommended.

PERFORMACE EVALUATION

Employee will be evaluated on the above listed responsibilities and requirements.

Work Remotely No Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Spanish bilingual is strongly needed for this position. Do you fit that criteria?

Language:

Spanish (Preferred)

Work Location:

In person