Little Ferry, NJ Job Type:

Full-time Help Create an Exceptional Customer Experience Teterboro Motors, one of Northern New Jersey's fastest-growing Jeep, Chrysler, Dodge and Ram dealerships, is looking for an energetic, organized, and customer-focused professional to join our Service Department. This is not a traditional receptionist position. As our Automotive Customer Care Coordinator, you will be one of the first points of contact for our service customers and play a key role in delivering an exceptional ownership experience. Your primary responsibility will be proactively contacting customers to schedule and confirm service appointments while helping ensure every customer receives outstanding care from start to finish. If you enjoy talking with people, staying organized, and working in a fast-paced environment where every day is different, we'd love to meet you! Responsibilities

Proactively contact customers whose vehicles are due or overdue for maintenance.
Schedule, confirm, and coordinate service appointments.
Follow up with customers regarding recommended maintenance and repair needs.
Answer incoming service department calls professionally and courteously.
Greet customers and assist them upon arrival.
Maintain accurate customer information within dealership software.
Assist with appointment reminders and help reduce missed appointments.
Work closely with service advisors and management to ensure an outstanding customer experience.
Assist with light accounting duties including posting payments, processing invoices, filing repair orders, assisting with daily deposits, data entry, and administrative support.
Perform other office and customer service duties as assigned. Qualifications
Excellent customer service and communication skills
Friendly, professional, and dependable
Comfortable making outbound customer calls throughout the day
Strong organizational and multitasking abilities
Positive attitude and strong work ethic
Detail-oriented with good computer skills
Microsoft Office experience preferred
Previous receptionist, customer service, BDC, administrative, or dealership experience is preferred but not required
Bilingual (English/Spanish) is a strong plus, as we proudly serve a large Spanish-speaking customer base. Why Join Teterboro Motors?
Competitive compensation
Paid training
Medical benefits
Paid vacation and holidays
Employee discounts
Modern, professional work environment
Supportive management team
Long-term career growth opportunities
Opportunities to advance into customer care, service advising, administration, accounting, or management

Pay:

$16.75 - $18.25 per hour

Benefits:

401(k) Life insurance

Work Location:

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