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Bella Salon

Salon Receptionist

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What they do

A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.

$38,335 / year median in New Jersey

+6% projected growth

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Job Description

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients' questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers. Responsibilities Warmly greet clients, walk them to the proper beauty station and inform assigned beauticiansof their arrival Book and confirm appointments via phone and email Process transactions (cash and credit cards) and issue receipts Offer beverages and chat with clients who are in the waiting area Welcome walk-ins, answer questions about services and schedule appointments based on availability Inform clients about new services and discounts Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards) Update client records with contact and billing details, appointments and services offered Manage our call center Maintain a tidy reception area Order business cards, brochures and stationery as needed Requirements and skills Proven work experience as a Salon Receptionist, Front Desk Representative or similar roleHands-on experience with office equipment, like printers and POS systemsFamiliarity with processing transactionsExcellent communication abilities (verbal, phone and email) with a customer service attitudeSolid organization and record-keeping skillsAn ability to remain calm under stressful circumstancesHigh School diploma Hands-on experience with office equipment, like printers and POS systems Familiarity with processing transactions Excellent communication abilities (verbal, phone and email) with a customer service attitude Solid organization and record-keeping skills An ability to remain calm under stressful circumstances High School diploma
Pay:
$16.00 - $18.00 per hour
Benefits:
Employee discount Flexible schedule
Shift:
Night shift
Work Location:
In person