Be the First Impression of CarShopAre you friendly, organized, and passionate about creating an exceptional customer experience?

CarShop is seeking a welcoming and customer-focused full Time Receptionist to be the first point of contact for our customers, both in person and over the phone. Known internally as our Director of 1st Impressions, this role is all about creating a positive and professional experience from the moment a customer connects with CarShop.

If you thrive in a fast-paced environment, enjoy working with people, and take pride in making every customer feel like a priority, we'd love to meet you.

Pay:

$16.00 - $18.00 per hour

Why Work for CarShop?

At CarShop, we're committed to delivering an exceptional customer experience and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.

CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.

What You'll DoAs a Receptionist, you'll play an important role in creating a welcoming and helpful atmosphere for every customer who visits or contacts CarShop.

Responsibilities include: Greet customers and create a welcoming, professional first impression

Answer incoming phone calls and connect customers with the appropriate department or team member

Identify customer needs and help direct them to the appropriate resources

Cash out retail service customers accurately and efficiently

Provide clerical and administrative support to departments throughout the dealership

Balance customer-facing responsibilities, incoming phone calls, and administrative tasks

Communicate effectively with Sales, Service, and other dealership departments

Help maintain an organized and professional front desk and customer area

Deliver exceptional customer service and make every customer feel like a priority

Support additional dealership needs as assigned What We're Looking For Excellent customer service and interpersonal skills

Friendly, professional, and welcoming personality

Strong communication skills, both in person and over the phone

Ability to multitask and manage competing priorities in a fast-paced environment

Strong time-management and organizational skills

Ability to remain professional and composed under pressure

Quick learner with strong problem-solving abilities

Team-oriented with a willingness to support others

Positive, open-minded, and "can-do" attitude

High level of integrity and professionalism

Comfortable using computers and learning new systems

Valid driver's license with a satisfactory driving record

Ability to pass pre-employment screening, including background and drug testing Ready to Make a Great First Impression?

If you enjoy helping people and want to be part of a team where the customer experience matters, we'd love to hear from you.

Apply today and become the first impression of CarShop!

CarShop is an Equal Opportunity Employer. Competencies Exceptional customer service skills

Ability to clearly answer the phone and use the intercom Strong organization skills and ability to multi-task

Ability to remain positive and professional in stressful situations

Ability to read and comprehend instructions and information

Ability to listen to customer and determine how to assist them

Proficient with Microsoft applications

Time Management skills and ability to prioritize

Excellent communication skills and works well in a team environment

Fast and accurate data entry skills

Ability to handle multiple calls at one time

Maintain professional appearance at all times Supervisory Responsibility

N/A Work Environment/ Physical DemandsWill primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 poundsThis position will require the employee to alternate sitting, standing, and walking throughout the shiftThis position requires the ability to push, pull, stoop, kneel, reach, graspThis position involves repetitive motion--primarily typingThis position requires the ability to talk and hear Position Type/Expected Hours of Work Store Business Hours with ability to work nights, weekends, and holidays as required Required Education and Experience High school diploma or equivalent. Preferred Education and Experience High School diploma or equivalent and one or more years experience answering calls in a high-volume setting Additional Eligibility Qualifications (Certification/Licenses/Registrations) Valid Driver's License