JOB OVERVIEW JOB TITLE

Receptionist

DEPARTMENT

Administration

LOCATION

Buffalo, N.Y.

DIRECT SUPERVISOR

Administrative Coordinator

GENERAL JOB DESCRIPTION

Answer incoming Agency calls, redirecting them to appropriate staff. Greet all visitors entering the Main entrance. In addition, will perform general office duties, including mail, copying, faxing, reception, room reservations, and other miscellaneous clerical office functions.

SPECIFIC DUTIES & RESPONSIBILITIES

Perform as Western New York Independent Living, Inc.'s (WNYIL's) main receptionist by answering and directing all outside calls to appropriate staff and/or department. Greet all visitors entering the Agency via the Atrium Main Door, having them sign in notifying appropriate staff of their arrival. Distribute all incoming mail to appropriate staff and/or departments and post all departments' outgoing mail in the Buffalo location. Receive and document all incoming payments on the Daily Receipt Log, forward to the CEO and Accounting Department, and provide receipts as needed. Retrieve voicemail messages from WNYIL general voicemail box. Forward messages to the appropriate staff person. Provide assistance and back-up in monitoring and maintaining the supply inventory. Send and receive faxes from reception fax machine distributing to appropriate staff. Reserve meeting space at 3108 Main and schedule Zoom meetings for staff as needed. Answer Buffalo Lions Club Host phone and maintain associated answering machine. Assist with bulk mailings as needed. Maintain Buffalo Receptionist Manual, updating as necessary. Perform Notary Public services for the Agency when necessary. Attend Agency's in-service training and staff meetings, as well as any other Agency-related activities as required. Participate in maintaining a neat, clean, and safe work environment. Perform other job-related duties as assigned by the supervisor.

EDUCATION & TRAINING

Within one (1) year of employment, the candidate must become a licensed Notary. Professional and life-experience may be considered in lieu of, in full or part of academic credentials. High school diploma or equivalent OR Associate degree in Business Administration

KNOWLEDGE & EXPERIENCE

(if required) High school diploma or equivalent requires two (2) years of experience in general office work. Associate degree requires one (1) year of experience in general office work.

SKILLS & ABILITIES

Must have intermediate level of knowledge of computers including the use of Excel spreadsheets, databases, word processing and networks. Perform in a professional, conscientious, and efficient manner for the purpose of ensuring a better quality of life for persons with disabilities.

WORKING CONDITIONS WORK ENVIRONMENT

Office

PHYSICAL DEMANDS OF THE JOB

Sitting for extended periods of time. Occasional lifting of not more than 15 pounds.

HOURS / SHIFTS 37.5

• 40 hours per week. M
• F 8:30 am
• 5:00 pm.

Overtime is rarely required.

CLASSIFICATION

Full-time, salary, non-exempt.

Salary:

$41,000

• 43,000 BENEFITS Agency provided group health insurance.

Vision, dental, life, supplemental insurances available. PTO and paid holiday package. 403(b) retirement with Agency match. Employee Assistance Program OTHER Western New York Independent Living, Inc. values our employee safety and follows all recommended NYS required Infectious Disease Prevention Protocols. Western New York Independent Living, Inc. is an Equal Opportunity Employer. Reasonable accommodations will be made for people with disabilities. Western New York Independent Living, Inc. is a scent-free Agency.

POSTING INFORMATION

Closing Date:

November 13th, 2026 Cover Letter and Resume Required to: Human Resources Dept. WNY Independent Living, Inc. 3108 Main St. Buffalo, N.Y. 14214 employment@wnyil.org

Pay:

$41,000.00

• $43,000.

00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Do you have experience working in a fast-paced, high-volume office environment while managing multiple priorities and deadlines? Do you have experience handling incoming and outgoing calls while demonstrating professional phone etiquette? Please describe your experience multitasking, handling telephone communications, and providing professional and courteous customer service both in person and over the phone.

Work Location:

In person