Veterinary Receptionist

Veterinary Receptionist Buffalo, NY Job Details Part-time | Full-time $17 - $19 an hour 7 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Uniform allowance Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Patient flow optimization Phone communication Patient advocacy Patient service Medical scheduling Multi-line phone systems Medical terminology Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Calling all cat lovers with excellent customer service experience! Buffalo Feline is seeking an exceptional Client Services Representative to join our team! A Client Services Representative will act as a liaison, provide information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best CSR's are genuinely excited to help customers - not because they have to but because they WANT to. They're patient, empathetic and passionately communicative. Client Services Representatives can put themselves in their clients' shoes and advocate for them when necessary. An ideal CSR must be professional, compassionate and motivated. Effective communication is key for this position as you will be interacting with clients and team members. Does this sound like you? Apply today! We can't wait to hear from you! Our goal at Buffalo Feline is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. A love for animals is important as we all care for our patients like they're our own. Typical tasks include, but are not limited to: Providing excellent customer services through all interactions with clients and patients Answering multiple phone lines Scheduling appointments Checking patients in/out General use of office equipment Coordinating the flow of pets and owners in the lobby Ability to learn basic veterinary medicine terminology and standards of care Becoming familiar with retail products, medications, vaccinations, etc. Recommending wellness services and preventative products Resolving custom conflict and informal client complaints

Physical Demands:

Frequently required to bend, stand, lift for extended periods of time Will occasionally lift and/or move up to 40 pounds

Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Paid time off Uniform allowance Vision insurance

Work Location:

In person