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Front Desk Receptionist
Job
Hampton Inn Lockport NY
Lockport, NY (In Person)
$34,320 Salary, Full-Time
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Job Description
Job Overview We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Your energetic approach and attention to detail will help create a positive first impression for visitors, clients, and team members alike.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and ensure accurate booking information
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations
- Weekend and holiday availability is a must
Experience :
- Previous experience in hospitality or guest services is preferred
- Excellent phone etiquette and communication skills
- Knowledge of hospitality management systems (e.g., reservation software) is preferred
- Familiarity with hotel operations and procedures
- Strong guest relations skills with a focus on providing exceptional customer service
- Ability to handle difficult situations with professionalism and empathy
- Proficient in computer skills, including Microsoft Office Suite If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please apply with your resume.
Pay:
$16.00- $17.