Position Overview Najia Skin & Laser is seeking a professional, friendly, organized, and motivated Front Desk / Patient Coordinator to join our team. The ideal candidate will provide exceptional customer service while assisting with the daily operations of our medical spa. Key Responsibilities Client Experience & Front Desk Greet and check in/out clients in a warm, professional manner. Answer phone calls, text messages, emails, and client inquiries promptly. Schedule, confirm, reschedule, and cancel appointments. Maintain an organized and welcoming reception area. Provide clients with accurate information regarding services, pricing, policies, and promotions. Process payments and maintain accurate client records. Enforce and communicate cancellation, payment, and scheduling policies professionally. Administrative & Daily Operations Maintain accurate client information and treatment records. Monitor the daily schedule and communicate with providers regarding appointments and client needs. Assist with opening and closing procedures. Maintain cleanliness and organization of the front desk, retail area, and common areas. Assist with inventory management and restocking as needed. Complete assigned daily and weekly administrative tasks. Support management with general office and operational responsibilities. Sales & Marketing Support Educate clients on available treatments, skincare products, and current promotions. Assist with retail sales and product recommendations. Help promote services, memberships, packages, and special events. Assist with social media and marketing tasks as assigned. Encourage rebooking and help maintain strong client retention. Qualifications Previous front desk, customer service, medical office, salon, spa, or hospitality experience preferred. Excellent communication and interpersonal skills. Professional, friendly, and polished demeanor. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment. Comfortable using scheduling software, computers, email, and social media. Reliable, punctual, and dependable. Ability to work independently and as part of a team. Must maintain client confidentiality and professionalism at all times. Ideal Candidate We are looking for someone who is: Reliable and punctual Professional and personable Proactive and responsible Detail-oriented and organized Comfortable with sales and client communication A team player with a positive attitude Interested in skincare, aesthetics, and the medical spa industry Schedule 3x a week, 9-6pm. Najia Skin & Laser is committed to providing an exceptional client experience and maintaining a professional, welcoming environment for both our clients and team members.

Pay:

From $21.00 per hour

Benefits:

Employee discount

Work Location:

In person