A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Guest Relations Specialist at Tioga Downs! Do you love helping people feel welcomed, relaxed, and taken care of from the moment they arrive? If you enjoy customer service, staying organized, and working in a calm, guest-focused environment, this could be the perfect role for you! At Tioga Downs, we re looking for a friendly and detail-oriented Guest Relations Specialist to join our Serenity Spa team. In this role, you ll be the first and last point of contact for guests-ensuring every visit is smooth, enjoyable, and memorable. This is a great opportunity for someone starting a career in cosmetology or the spa industry. Why You ll
Love This Role:
Be part of a relaxing, guest-centered spa environment Build strong customer service and hospitality skills Gain experience in the beauty and wellness industry Play a key role in creating exceptional guest experiences What You ll
Do:
Greet guests warmly and create a positive first and last impression Answer phone calls and assist with guest questions about services and products Schedule, update, and manage spa appointments efficiently Check guests in, process payments, and maintain accurate records Promote spa services, retail products, and current promotions Maintain a clean, organized, and fully stocked reception area Handle cash transactions and maintain the spa desk bank Attend team meetings and training sessions Communicate guest or staff concerns to management and help find solutions What Yo u
Bring:
High School Diploma or GED required Strong customer service experience and interpersonal skills Excellent communication and listening abilities Experience with scheduling, organization, and cash handling Basic computer knowledge Spa or salon experience preferred
Work Environment:
Enjoy working in a peaceful, guest-focused spa setting. This role involves standing, interacting with guests throughout your shift, multitasking, and maintaining a professional and welcoming atmosphere at all times.
Amazing Benefits Include:
On-site employee daycare (7 days a week!) 401(k) with company match (100% vested immediately) Medical, dental, vision, and life insurance Paid time off, sick time, and holiday pay Tuition reimbursement opportunities Discounts on hotel stays, dining, golf, spa services, and more
Spa Hours:
Thursday & Friday:
9:00 AM•6:00
PM Saturday:
8:30 AM•6:00
PM Sunday & Monday:
9:00 AM•5:00
PM Tuesday & Wednesday:
Closed (schedule may vary) If you re passionate about guest service and ready to begin or grow your career in the spa industry, apply today and join the team at Tioga Downs!
