Administrative Assistant/Receptionist

Join Our Senior Living Team in Saratoga Springs, NY At Home of the Good Shepherd, we've proudly served the Saratoga Springs community since 1870, delivering high-quality, compassionate care in a warm, home-like environment. Licensed by the New York State Department of Health, we provide individualized services that support residents in staying active, engaged, and able to "age in place" with dignity. Our close-knit setting allows us to truly know each resident while offering skilled nursing care and professional support tailored to their needs. As part of our team, you'll join a collaborative, mission-driven organization where you can make a meaningful impact while growing your career across our communities in Saratoga, Malta, Wilton, and Moreau, New York. Why this role stands out This full-time Administrative Assistant role offers a stable Monday-Friday schedule, competitive pay, and a comprehensive benefits package including health, dental, vision, paid time off, and a 403B retirement plan. The position provides the opportunity to make a meaningful impact by supporting residents, families, and staff in a collaborative care environment. With a wide variety of responsibilities across finance, administration, scheduling, and communication, this role is ideal for someone who enjoys staying organized, working with people, and being a key part of daily operations. What you'll do As an Administrative Assistant, you will support the day-to-day administrative and financial operations of the community. Responsibilities include managing billing and resident accounts, handling phone calls and mail, coordinating schedules and appointments, maintaining records, assisting with payroll and office administration, and supporting communication efforts with residents and families. You'll also collaborate with multiple departments, manage supplies and inventory, assist with marketing materials, and help with seasonal administrative projects to ensure smooth and efficient operations. Home of the Good Shepherd provides exceptional assisted living and enhanced assisted living services to residents at our senior living community in Saratoga Springs, NY. As we grow, we're seeking dedicated professionals who are passionate about enriching the lives of our residents. If you're ready to make a difference, we'd love to hear from you!

Please note:

Home of the Good Shepherd does not sponsor U.S. work visas.

Job Description:

As an Administrative Assistant you will be managing the following responsibilities: Manage billing processes, including long-term care insurance and monthly rent payments Maintain and reconcile resident accounts, petty cash, and related financial records (must be accurate with balancing accounts) Serve as a primary point of contact for resident families regarding financial and administrative matters Handle incoming phone calls and mail distribution in a professional and timely manner Coordinate with various departments (Activities, Nursing, Administration) to support resident needs Assist with incident reporting, census updates, and record maintenance Support scheduling and payment for on-site services and external appointments Manage office and program supplies, ordering and maintaining inventory as needed Distribute communications such as calendars, newsletters, and updates to families Provide support for payroll processing and staff-related administrative tasks, including filing Assist with marketing efforts by coordinating materials and distributing promotional items Participate in seasonal and annual administrative tasks such as tax letters and holiday communications

Job Type:

Full-time Hours:

Monday - Friday, 7:30 am to 4:00 pm

Rate:

$18.00 - $20.00/hour

Requirements:

High school Diploma/GED Ability to work independently Great customer service Working in a team environment Passion for serving seniors Good communication and interpersonal skills Previous experience in an assisted living, nursing home, or healthcare setting is highly desirable

Benefits:

403(b) retirement plan with matching Health, dental, and vision insurance Health savings account (HSA) Life insurance & AD&D coverage Short-term disability insurance Paid time off (PTO) Employee assistance program (EAP) Tuition reimbursement Referral program