Front Desk Associate

Overview Join our dynamic hospitality team as a Front Desk Associate, where your energy and passion for guest service will shine! In this vital role, you will be the welcoming face of our club, ensuring every member and guest feels valued and cared for from the moment they arrive. Your multitasking skills and hospitality expertise will create a seamless check-in experience, handle member and guest inquiries with enthusiasm, and uphold the highest standards of customer service. This paid position offers an exciting opportunity to develop your management skills while making a positive impact on our members visit. Responsibilities Greet members and guests warmly upon arrival, providing exceptional customer service and personalized assistance Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously Check transient guests in and out efficiently using Clubessentials software, ensuring accuracy and attention to detail Handle members and guests requests, complaints, and special accommodations with a positive attitude and proactive solutions Maintain accurate records of member and guest information, dining and mooring reservations, and billing details in compliance with yacht club policies Support member and guest relations by providing local information, amenities details, and resolving issues swiftly to enhance member and guest satisfaction Requirements Prior experience in hospitality management or front desk operations preferred Strong customer service skills with a friendly, energetic demeanor Knowledge of front desk procedures, Microsoft software, and multi-line phone systems Excellent phone etiquette and communication skills for engaging with members, guests and team members Ability to work nights and weekends Join us in creating memorable experiences for every member and guest! We are dedicated to fostering a lively, supportive environment where your hospitality talents can thrive. Apply today to become an integral part of our vibrant team!

Pay:

$20.00 per hour

Benefits:

Flexible schedule

Work Location:

In person Front Desk Associate Shelter Island, NY 11964 $20 an hour - Part-time, Full-time $20 an hour - Part-time, Full-time Overview Join our dynamic hospitality team as a Front Desk Associate, where your energy and passion for guest service will shine! In this vital role, you will be the welcoming face of our club, ensuring every member and guest feels valued and cared for from the moment they arrive. Your multitasking skills and hospitality expertise will create a seamless check-in experience, handle member and guest inquiries with enthusiasm, and uphold the highest standards of customer service. This paid position offers an exciting opportunity to develop your management skills while making a positive impact on our members visit. Responsibilities Greet members and guests warmly upon arrival, providing exceptional customer service and personalized assistance Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously Check transient guests in and out efficiently using Clubessentials software, ensuring accuracy and attention to detail Handle members and guests requests, complaints, and special accommodations with a positive attitude and proactive solutions Maintain accurate records of member and guest information, dining and mooring reservations, and billing details in compliance with yacht club policies Support member and guest relations by providing local information, amenities details, and resolving issues swiftly to enhance member and guest satisfaction Requirements Prior experience in hospitality management or front desk operations preferred Strong customer service skills with a friendly, energetic demeanor Knowledge of front desk procedures, Microsoft software, and multi-line phone systems Excellent phone etiquette and communication skills for engaging with members, guests and team members Ability to work nights and weekends Join us in creating memorable experiences for every member and guest! We are dedicated to fostering a lively, supportive environment where your hospitality talents can thrive. Apply today to become an integral part of our vibrant team!

Pay:

$20.00 per hour

Benefits:

Flexible schedule

Work Location:

In person