Provide clients with exceptional client service
Open and close the hospital as directed
Welcome clients and patients
Answer incoming telephone calls
Schedule appointments and answer client questions about basic veterinary care
Manage credit card and cash payments
Maintain accurate electronic client/patient medical and transaction records
Educate clients on products, vaccine protocols, treatments, and procedures
Clean and maintain the lobby
Handle emergencies according to hospital policies
Filling in for other areas and performing other tasks/functions as needed
Good interpersonal skills, communication, and customer service skills
Professional and polished demeanor and appearance
Attention to detail
Ability to educate clients on preventatives, injectables, vaccines, etc.
Basic computer literacy and familiarity with Microsoft Outlook
Must be eager to learn new skills and receptive to coaching
Experience using Ezy-Vet Practice Management Software is a plus

Requirements:

5 years of Proven customer support experience or 2 years of relevant experience in a vet clinic
Must include a cover letter introducing yourself and why you would be a good fit (Those who don't, will not be contacted for an interview)- Wouldn't include
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Willingness to work flexible hours, including evenings and every other Saturday
Passion for animals and dedication to providing exceptional client care
High school diploma
Professional
Ability to work in a fast-paced environment
Must be compassionate Knowledge Requirements Basic understanding of veterinary terminology (preferred) Knowledge of common pet care needs and vaccinations (helpful) Familiarity with appointment scheduling and phone etiquette Physical Requirements Ability to sit, stand, and walk for extended periods May need to lift up to 25 lbs.

occasionally Comfortable being around animals (cats, dogs, sometimes exotic pets) Hours / Work Schedule Full-time (35-40 hours) is available. Must be able to work morning, afternoon, evening, and weekend shifts. Must be able to work extended hours when needed. Benefits

401(k) with matching
Flexible scheduling after the probationary period
Health insurance
PTO benefits offered after the 1st anniversary
Paid Holidays after the probationary period
Professional development & continuing education available
$16-20/hour We offer competitive pay based on experience and qualifications.

Also, we provide opportunities for career growth and development within our organization.

Job Type:

Full-time Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Professional development assistance Shift availability: Day Shift (Preferred) Ability to

Commute:

Cleveland Heights, OH 44118 (Required) Ability to

Relocate:

Cleveland Heights, OH 44118: Relocate before starting work (Required)

Work Location:

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