SERVPRO of Mechanicsburg is hiring for an Administrative Assistant to join our team. We are seeking a professional, organized, detail-oriented individual who can provide administrative support in a fast-paced office environment. The Administrative Assistant will play an important role in supporting daily office operations, maintaining accurate job and customer records, assisting with scheduling and project coordination, processing documentation, and communicating with customers, technicians, management, insurance professionals, and vendors. The ideal candidate is dependable, highly organized, comfortable multitasking, and able to prioritize responsibilities while maintaining accuracy and professionalism. Experience in an office, administrative, customer service, insurance, or construction/restoration environment is preferred. Key Responsibilities Provide general administrative and clerical support to the office and management team Answer and direct incoming phone calls and respond to routine customer inquiries Assist with scheduling technicians, subcontractors, inspections, and other project-related appointments Maintain accurate job files, customer records, and project documentation Enter and update information within company software systems Assist with the intake and organization of insurance claim information and documentation Monitor job documentation and assist with keeping projects and administrative tasks on schedule Communicate with customers regarding project updates, appointments, documentation, and general inquiries Assist with preparing, organizing, and sending estimates, invoices, forms, and other project documentation Assist with invoicing, payment tracking, collections, and customer follow-up Assist management with administrative tasks, reporting, and other office-related projects Maintain organized electronic and physical filing systems Communicate professionally with technicians, subcontractors, insurance adjusters, homeowners, vendors, and other business contacts Assist with ensuring required documentation is completed and maintained for each project Perform data entry and maintain accurate information across company systems Maintain confidentiality and professionalism when handling customer, employee, insurance, and company information Perform other administrative duties as assigned Position Requirements High school diploma or GED preferred 1-2 years of administrative, office, customer service, or related experience preferred Strong organizational and time-management skills Excellent attention to detail and accuracy Ability to multitask and prioritize responsibilities in a fast-paced environment Strong written and verbal communication skills Professional and courteous demeanor when communicating with customers and business partners Ability to work independently while also functioning effectively as part of a team Must be comfortable learning and using computer software and office technology Working knowledge of Microsoft Office, email, spreadsheets, and general computer applications preferred Experience with insurance claims, construction, restoration, or accounting software is a plus Skills / Physical Demands / Competencies This is primarily a sedentary administrative position in a fast-paced office environment. The position requires frequent use of a computer, telephone, and other standard office equipment. Some filing and organization of physical documents may be required, including the ability to lift files and paperwork, open filing cabinets, and bend, stand, or walk as necessary.

The successful candidate should demonstrate:

Organization and attention to detail Professional communication Dependability and accountability Problem-solving skills Ability to prioritize and manage multiple tasks Initiative and willingness to learn Ability to maintain professionalism in a fast-paced environment Commitment to providing quality administrative and customer support All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.

Work Location:

In person

Pay:

$16.00 - $18.00 per hour Expected hours: 45.0 per week

Work Location:

In person