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HH
HSM Hospitality
Front Desk Agent
Career Insights for Receptionist
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Scorecard
Based on Ohio data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$33,905 / year median in Ohio
+5% projected growth
Job Description
Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your enthusiasm and organizational skills will help create a positive environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily business functions with professionalism and efficiency. Duties Greet visitors, clients, and vendors warmly, ensuring a positive first impression Manage multi-line phone systems to handle inquiries promptly and professionally Schedule appointments and coordinate meetings using productivity software and calendars Maintain accurate data entry records using spreadsheets, Word processing, and other office tools Handle incoming and outgoing correspondence, including emails and mail distribution Support office management tasks such as filing, document proofreading, and record keeping Assist with basic bookkeeping activities using QuickBooks or similar accounting software Provide customer support by addressing questions or directing requests appropriately Ensure the front desk area remains organized, tidy, and welcoming at all times Requirements Proven experience in office management or administrative support roles with clerical experience Strong computer literacy including proficiency in Microsoft Office (Word, Excel), spreadsheets, and data entry skills Familiarity with multi-line phone systems and phone etiquette to handle calls efficiently Ability to communicate effectively in English; bilingual skills are a plus for diverse environments Excellent organizational skills with the ability to prioritize tasks and manage time effectively Personal assistant or front desk experience preferred but not required; a proactive attitude is essential Technical proficiency in office productivity software such as Word processing, spreadsheets, and customer support tools Demonstrated ability to handle confidential information discreetly and professionally Strong typing skills with attention to detail for proofreading and data accuracy Join us in creating a welcoming environment where professionalism meets energetic service! This role is perfect for someone eager to grow their administrative expertise while making a meaningful impact through exceptional client communication and office support.