Front Desk Receptionist

Front Desk Receptionist Stow, OH Job Details Full-time $13 - $15 an hour 20 hours ago Qualifications Bilingual Record keeping Computer operation Guest reservation booking Property management tools Maintaining an organized workspace Guest relations Financial transaction processing Phone communication Administrative experience (1-2 years) Computer literacy Upselling Greeting customers Administrative experience High school diploma or GED Loyalty programs Accounting Data entry Accounting and finance experience Motel experience Customer support Multi-line phone systems Typing Clerical experience Productivity software Clean workspace maintenance OPERA Communication skills Technical Proficiency Balancing end-of-day transactions Entry level Business hotel experience Customer complaint resolution Client interaction via phone calls Full Job Description Front Desk Agent - Staybridge Suites Join our team as a Front Desk Agent at Staybridge Suites , where you will serve as the welcoming face of our hotel and play a key role in creating exceptional guest experiences. This energetic hospitality position is ideal for someone who thrives in a fast-paced environment, enjoys interacting with guests, and is passionate about delivering outstanding customer service. As the first point of contact for our guests, you will manage front desk operations, assist with reservations and guest requests, and support daily hotel operations with professionalism and enthusiasm. Your proactive approach will help ensure smooth operations and memorable stays for every guest. Duties Welcome guests warmly upon arrival and provide efficient check-in/check-out service Manage hotel reservations, room assignments, and guest billing accurately using hotel property management systems Answer multi-line phone systems professionally and direct calls or inquiries appropriately Assist guests with requests, local recommendations, transportation information, and hotel amenities Handle guest concerns or service issues promptly and professionally to ensure satisfaction Maintain accurate guest records, reports, and data entry in hotel systems Coordinate with housekeeping and maintenance teams regarding room status and guest needs Monitor lobby and front desk area to maintain cleanliness, organization, and brand presentation standards Process payments, post charges, balance cash drawers, and complete end-of-shift reports Promote hotel services, loyalty programs, and upsell room upgrades when available Support breakfast/social hour setup or guest service needs as required in extended-stay operations Requirements Previous front desk, hospitality, customer service, or hotel experience preferred Experience with hotel property management systems (Opera, OnQ, FOSSE, etc.) is a plus Strong computer skills including Microsoft Office and basic data entry proficiency Excellent communication and interpersonal skills with professional phone etiquette Ability to multitask and remain organized in a fast-paced hospitality environment Strong problem-solving skills and ability to handle guest concerns calmly and professionally Bilingual abilities are highly desirable to serve diverse guest needs Ability to work flexible schedules including evenings, weekends, and holidays Cash handling and basic accounting experience preferred Must maintain a positive attitude and professional appearance at all times Why Join Staybridge Suites? Become part of a team dedicated to delivering exceptional extended-stay hospitality experiences. At Staybridge Suites, we value team members who are energetic, guest-focused, and committed to excellence. We provide a supportive environment where you can grow your hospitality career while making a meaningful impact on every guest stay.

Pay:

$13.00 - $15.00 per hour

Work Location:

In person