A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Jordan CRC, a 501(c)(3) tax-exempt agency founded in 2004, is certified by the Joint Commission, OhioMHAS, and ORH. We deliver high-quality, evidence-based services to women with mental health and addiction needs, focusing on court-involved women, survivors of human trafficking, and those dealing with substance abuse. Our mission is to provide transformative and supportive services to women in crisis. Job description The Clinical Receptionist is responsible for greeting patients, scheduling appointments, verifying insurance coverage, and maintaining accurate medical records. They also perform general clerical duties, including answering phones, handling patient check-ins, and assisting with billing and invoicing.
Clinical Receptionist Detail:
Full training and support provided Weekdays •flexible 6 or 8 hour shift
Location:
on-site Willoughby, OH Essential Duties Greets clients, vendors, and visitors in a professional manner. Handles queries and concerns via phone, email, and general correspondence and/or routes to appropriate personnel. Assisting clients with completing necessary forms and documentation. Answers and screens incoming telephone calls, takes accurate and thorough messages. Checks clients in and out of scheduled appointments, including scheduling any return or follow-up appointments as needed and scheduling any referrals. Verifies and updates demographic, billing, and third- party coverage information as needed. Collects client paperwork as needed. Calls to remind clients of appointments. Initiates procedures to locate missing information prior to the clients visit. Scans documents from clients/providers, and file in appropriate folders/charts. Promptly triages emergency telephone calls based on office protocol. Collects office visit fees and prior balances. May assist with billing and/or direct client to appropriate billing personnel. Keep front and back areas tidy and orderly Uses discretion while working with sensitive information. Keeping a clean and calm reception area. Faxing, scanning, filing, and mailing documentation. Comforting distressed clients - this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency. Other duties as directed by the SCO Requirements Excellent time management skills and ability to multi-task and prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational and planning skills Proficient in MS Office Ability to work efficiently in a busy environment Availability to work flexible hours, including evenings and weekends Additional Requirements Proof of valid Ohio Driver's License High school diploma or equivalent; Associate's or Bachelor's degree preferred Access to reliable transportation Proof of valid/current auto insurance Three (3) employment references 2 Personal and 1 Professional. Cleared criminal background check and signed statement regarding felony indictments/convictions Cleared TB test results (current within 12 months prior to employment) Cleared drug screen Interested persons may mail resume to Phoenix Counseling Solutions 30841 Euclid Avenue, Suite 103, Willoughby, Ohio 44094 attention Human Resources or visit www.jordan4change.org
