Front Desk Concierge / Patient Experience Coordinator Full Potential HRT Clinic —

Tigard, OR Pay:

$24-$26 per hour,

DOE Schedule:

Full-time | Monday-Friday | 7:00am-4:00pm

Location:

In-person | Tigard, OR This Is an Important Patient Experience Role The front desk sets the tone for every visit to Full Potential HRT Clinic. We are looking for someone who genuinely enjoys people, makes patients feel welcome, and takes pride in getting the details right. Our ideal candidate is warm, engaging, and comfortable starting conversations. They notice when a patient walks in, respond attentively, and help people feel at ease. They are also organized and precise. Appointments must be scheduled correctly, payments must be handled accurately, messages must reach the right person, and patients should leave knowing what happens next. This is an active role in a busy medical clinic. You will balance face-to-face hospitality with scheduling, communication, and administrative work throughout the day. We are looking for someone who can provide a thoughtful, personal experience while following our systems consistently. About Full Potential HRT Clinic Full Potential HRT Clinic is a physician-led medical practice specializing in hormone optimization, medical weight loss, sexual wellness, regenerative medicine, aesthetics, and longevity-focused care. We build long-term relationships with patients through clinical excellence, discretion, trust, and attentive service. Our team works together to create an experience that feels professional, welcoming, and genuinely caring. What You'll Be Responsible For Patient Experience & Front Desk Excellence Arrive on time for each scheduled shift and be ready to begin front desk duties at your scheduled start time. Greet patients promptly and warmly, using good judgment about how much conversation each person welcomes. Help patients feel comfortable, informed, and appreciated throughout their visit. Make check-in smooth and make sure each patient's departure feels complete. Stay attentive to patients in the lobby, even while handling phones or administrative work. Maintain a calm, professional presence when the clinic is busy. Keep the front desk and lobby clean, organized, and ready for patients. Complete opening and closing duties reliably. Protect patient confidentiality and maintain HIPAA compliance at all times Scheduling, Payments, and Follow-Through Schedule appointments accurately using the correct provider, visit type, duration, and clinic guidelines. Catch potential scheduling conflicts and resolve questions before they affect patients or providers. Manage confirmations, cancellations, rescheduling, and patient messages promptly. Check patients in and out, collect and record payments accurately, and address discrepancies. Make sure patients understand their next steps before leaving. Complete administrative tasks carefully and follow them through to resolution. Recognize mistakes, communicate them promptly, and help correct them. Generate regular positive reviews from satisfied patients. Implement the review request process consistently. Communication and Patient Feedback Answer and direct phone calls with warmth, clarity, and professionalism. Communicate effectively with patients, providers, medical assistants, and administrative teammates. Listen to patient feedback, including compliments, questions, and concerns. Promptly bring service concerns or complaints to the appropriate manager. Follow the clinic's consistent process for inviting honest patient feedback and optional Google reviews, without pressuring patients or steering what they say. Administrative Support and Confidentiality Maintain accurate administrative information in patient charts and clinic systems. Support routine documentation and record organization. Protect patient privacy and follow HIPAA requirements. Help teammates when needed to keep clinic operations running smoothly. Who Thrives in This Role You are likely to do well here if you: Enjoy meeting people and naturally make them feel acknowledged and comfortable. Initiate appropriate conversations while paying attention to each patient's cues. Are careful with details and double-check work that affects schedules, payments, or patient information. Can shift between a patient at the desk, a ringing phone, and a pending task without losing track of what needs to be finished. Take ownership of your work and address errors directly. Are dependable, punctual, receptive to coaching, and willing to learn a detailed clinic system. Take satisfaction in both excellent service and accurate execution. Qualifications Required At least one year of customer service, hospitality, medical front desk, or other patient-facing experience. Strong verbal and written communication skills. Comfort initiating friendly conversations with patients. Strong attention to detail, especially when scheduling appointments and handling payments. Ability to learn and follow procedures in a busy clinical setting. Reliability, professionalism, and respect for confidential information. Preferred Two or more years of patient-facing or customer service experience. Medical front desk, concierge, hospitality, or patient experience background. Experience with electronic health records or practice management systems. Experience working with high-expectation clientele Experience managing detailed schedules, payments, and multiple competing priorities. Compensation & Benefits Competitive hourly pay: $24-$26 per hour, DOE 120 hours of PTO annually, available for vacation, illness, family care, continuing education, or personal reasons. Up to 40 unused hours may roll over annually. Employer-sponsored health, dental, and vision insurance. Coverage is effective on the first day of the calendar month following completion of 60 calendar days of employment, subject to timely enrollment and applicable plan terms and eligibility requirements. A $100 monthly employer HSA contribution beginning with the first month of coverage for an employee who elects an employer-sponsored HSA-qualified high-deductible health plan and is otherwise eligible for HSA contributions. A 3% nonelective, pre-tax employer 401(k) contribution after 12 months, if applicable and eligible.

Eight paid clinic holidays annually:

New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Employee discounts on clinic services and products. A Final Note We are looking for someone who does not just "work the front desk," but who elevates the entire clinic through warmth, energy, professionalism, and genuine care for people. This role is one of the most important positions in the clinic because the front desk shapes how patients feel before and after their appointments. The right person will help patients feel welcomed, valued, and confident that they chose the right clinic. If you are the kind of person who lights up a room, connects easily with people, takes pride in doing things well, and wants to grow with a clinic that values excellence, we would love to meet you.

Pay:

$24.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance

Experience:

customer service, hospitality, or medical front desk: 1 year (Required) Ability to

Commute:

Tigard, OR 97223 (Required)

Work Location:

In person