A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
At Springhouse Dermatology, we are dedicated to providing an exceptional, high-end experience that combines innovative cosmetic and medical dermatology with compassionate care. Our focus is on delivering personalized, natural results while ensuring every patient feels valued and understood. We are looking for a dynamic, service-oriented Receptionist who will play a key role in enhancing the patient experience and supporting our cosmetic services.
Position Overview :
As a Receptionist at Springhouse Dermatology, you will be the first point of contact for our patients, setting the tone for their experience with us. This role requires a strong commitment to customer service, along with the ability to become knowledgeable about our extensive range of cosmetic and medical services. You will be responsible for ensuring every patient interaction is seamless, professional, and focused on creating a welcoming atmosphere. This position is ideal for someone who thrives in a high-end service environment and has a passion for patient care and sales.
Key Responsibilities :
Provide a warm, welcoming, and professional greeting to all patients, ensuring they feel at ease and valued from the moment they arrive. Manage phone calls and patient inquiries with a friendly, service-oriented approach, offering helpful information about our services and treatment options. Schedule, confirm, and manage patient appointments, focusing on convenience and patient satisfaction. Develop a comprehensive understanding of our cosmetic and medical services, enabling you to effectively communicate and recommend options to patients. Facilitate smooth patient check-ins and check-outs, ensuring all processes are handled efficiently and with attention to detail. Handle payment processing, insurance verifications, and other patient needs with professionalism and discretion. Collaborate with clinical staff to ensure an optimal patient flow, keeping wait times minimal and providing regular updates to patients. Act as a patient advocate, addressing any concerns or questions and ensuring their needs are met throughout their visit. Support sales initiatives by actively promoting services, products, and treatment packages to enhance patient satisfaction and practice revenue.
Qualifications :
Proven experience in a customer service or front-facing role, ideally in a healthcare, spa, or high-end service setting. A strong passion for creating exceptional patient experiences and a dedication to service excellence. Excellent communication skills, both in person and over the phone, with the ability to build rapport and trust quickly. Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail. Proficiency in using scheduling software and basic office applications A proactive, problem-solving mindset and the ability to anticipate patient needs. Prior experience in dermatology, cosmetic services, or sales is a plus. Flexibility to work varied hours, including some evenings or weekends. Why Join Springhouse Dermatology? : Be part of a practice known for its luxury, high-end care, and industry-leading patient experience. Competitive salary and benefits in a supportive, collaborative work environment. Opportunities for personal and professional growth within the company. Join a team that values innovation, excellence, and a personalized approach to beauty and wellness.
Pay:
$18.00 - $20.00 per hour
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Application Question(s): Why are you interested in this position? (Required)
Experience:
Medical office: 1 year (Preferred) Customer service: 2 years (Required)
