Position Summary The Front Desk Associate serves as the primary point of contact for customers, providing outstanding guest service while supporting the daily operations of the ice rink. This position is responsible for customer check-in, program registration, cash handling, facility monitoring, and assisting with general cleanliness and upkeep to ensure a safe and welcoming environment. Essential Duties and Responsibilities Guest Services & Customer Support Greet and assist guests, participants, coaches, officials, and visitors in a professional and friendly manner. Answer phone calls, emails, and customer inquiries regarding programs, schedules, events, and facility policies. Process registrations, memberships, public skate admissions, and event bookings. Handle cash, credit card transactions, and daily balancing procedures. Assist customers with skate rentals, program information, and facility directions. Address customer concerns and escalate issues to management when appropriate. Be knowledgeable and help promote all rink programs, camps, leagues, lessons, and special events. Any and all duties as assigned. Administrative Responsibilities Maintain accurate participant records and registration information. Prepare daily reports and assist with administrative tasks as assigned. Monitor online registrations and assist customers with account management. Support event check-in and tournament operations. Ensure all building attendees are checked in and paid for their attending events. Any and all duties as assigned. Facility Monitoring & Operations Conduct routine facility walkthroughs to ensure a clean, safe, and welcoming environment. Perform regular inspections of restrooms, locker rooms, lobby areas, spectator seating, andcommon spaces. Report maintenance issues, safety hazards, and equipment concerns to management. Assist with opening and closing procedures. Help coordinate facility traffic flow during busy events and tournaments. Any and all duties as assigned. Facility Maintenance & Janitorial Support Perform light janitorial duties as needed throughout the facility. Check and restock restroom supplies, including soap, paper towels, and toilet paper. Empty trash and recycling containers as needed. Monitor locker rooms for cleanliness and organization between user groups. Sweep, mop, and maintain front desk, lobby, and common areas. Assist with maintaining a professional appearance throughout the facility. Support general facility upkeep and minor maintenance projects as assigned. Assist with event setup and breakdown, including tables, chairs, signage, and equipment. Any and all duties as assigned. Qualifications High school diploma or equivalent preferred. Previous customer service, hospitality, recreation, or front desk experience preferred. Strong communication and interpersonal skills. Basic computer proficiency and ability to learn registration software systems. Ability to multitask in a fast-paced environment. Strong organizational skills and attention to detail. Physical Requirements Ability to stand, walk, and move throughout the facility for extended periods. Ability to lift and carry up to 25 pounds. Ability to work in a cold environment and travel between rink areas as needed. Schedule Flexible schedule including evenings, weekends, holidays, and tournament schedules. Key Success Factors Exceptional customer service and professionalism. Accurate cash handling and registration processing. Clean, safe, and welcoming facility presentation. Strong communication and teamwork. Reliability, punctuality, and a positive attitude. Ability to proactively identify and address facility and customer needs.

Pay:

$11.00 - $13.00 per hour Expected hours: 6.0 - 24.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person