Front Desk Associate (Part-Time) Blue Willow Day Spa & Salon - Cedars, PA Blue Willow Day Spa & Salon is seeking a polished, professional, and people-focused Part-Time Front Desk Associate to join our growing team. This is not just a receptionist role. Our front desk sets the tone for the entire guest experience. We are looking for someone who is warm, confident, organized, and able to handle a fast-paced environment with grace.

Schedule Requirements:

Must be available evenings Must be available Saturdays 5-25 hours per week (with potential for growth)

What We're Looking For:

You are: Friendly and genuinely enjoy helping people Reliable and punctual (non-negotiable) Professional in appearance (well-groomed, polished, put together) Calm under pressure A strong communicator Comfortable handling difficult conversations with professionalism Computer savvy and quick to learn new systems Organized and detail oriented A team player who supports service providers and leadership Industry knowledge (salon/spa experience) is a strong plus — but not required for the right personality and skill set.

Responsibilities Include:

Greeting and checking in guests with warmth and confidence Booking appointments strategically to maximize schedules and revenue Managing phone calls, texts, and online booking requests Handling rescheduling and cancellation policies professionally Assisting with conflict resolution when needed Supporting staff with schedule flow and adjustments Processing payments accurately Recommending retail products and promoting services Supporting sales follow through and promotions Maintaining cleanliness and presentation of the front desk area Communicating clearly with team members throughout the day Upholding Blue Willow's elevated brand standards Team Contribution & Salon Support At Blue Willow, we operate as a team. While the front desk leads the guest experience, everyone contributes to maintaining our elevated environment. This role includes assisting with light salon support when needed, such as: Starting or switching laundry loads (towels, robes, capes) Refreshing restrooms throughout the day Wiping down surfaces and maintaining cleanliness standards Restocking retail or treatment areas Supporting overall salon flow during busy times We are not a "that's not my job" workplace. We value professionalism, humility, and ownership. Maintaining a beautiful, well-run space is part of delivering exceptional service.

The Ideal Candidate:

Thrives in a structured environment Can multitask without becoming overwhelmed Has strong boundaries and can enforce policies kindly but firmly Understands that front desk drives revenue and client retention Takes initiative rather than waiting to be told what to do Represents the brand with professionalism on and off the floor

Compensation:

Competitive hourly pay Employee discounts on services and retail Supportive, professional team culture Growth opportunities within the company If you are dependable, polished, and ready to be part of a respected, growing spa and salon, we would love to meet you. Please submit your resume and include a brief note telling us why you feel you'd be a great fit for this role

Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person