Do you love connecting with people? Are you detail-oriented? Our eye care practice is looking for a Receptionist who brings precision and warmth to our team. In this role, you're the anchor of our office — the friendly face our patients look forward to speaking to when they call, to seeing when they enter the office, and the organized powerhouse who keeps our schedules and records on track. We've built this role around routine and clarity. You'll always know what a great day looks like here: clear protocols, steady expectations, and a team that values doing things right over doing things fast.

What You'll Do:

Coordinate the

Patient Experience:

Responsible for maintaining the day to day flow of the clinic, ensuring that phone calls are answered promptly, patients are welcomed warmly and checked in accurately, and moved through their appointments on time.

Professional Problem-Solving:

Serve as the primary, friendly point of contact for patient inquiries via phone call or in person — from scheduling to resolving concerns with a calm, helpful, objective approach.

Insurance & Records Coordination:

Monitor the schedule, alert the team of pending tasks, and help verify vision coverage so every patient file is ready and accurate before their visit.

Process Management:

Follow and uphold established office protocols to ensure a consistent, high-quality experience for patients and staff alike.

Protect Patient's PHI:

Handle sensitive information confidentially while adhering to HIPAA guidelines. A typical day might start with confirming tomorrow's insurance authorizations, answering the telephone, checking voicemails and returning calls, checking patients in as they arrive, and keeping the front desk running like clockwork — all before lunch. This Role is a

Great Fit If:

You value precision. You love working with data and details, making sure everything is "just right" behind the scenes. You are naturally outgoing and helpful. You genuinely enjoy talking to patients, building rapport, and putting people at ease. You prefer a structured day. You do your best work with clear expectations and established procedures to follow, not constant change. You are a reliable, composed multitasker. You can stay focused on precise data entry and handle busy phones with a steady, pleasant demeanor even when the lobby is full.

Benefits:

✅ Health insurance ✅ Simple 401K ✅ Paid time off ✅ Paid holidays ✅ Employee discounts ✅ Skill development — specialized training in eye care operations and medical administration ✅ Opportunities for advancement, when you're ready for them We've been serving Perry County for 53 years as an independently-owned practice, and we take the same care in building our team as we do in caring for our patients.

Pay:

$16.00 - $18.00 per hour Expected hours: 37.0 - 40.0 per week

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person