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RH
Robert Half
Front Desk Coordinator
Career Insights for Receptionist
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Scorecard
Based on Pennsylvania data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$37,254 / year median in Pennsylvania
-0% projected decline
Job Description
We are looking for a Front Desk Coordinator to support daily front office operations for a local township. This long-term contract opportunity is ideal for someone who enjoys assisting the public, managing administrative tasks, and creating a welcoming experience for visitors. The person in this role will serve as a key point of contact, helping keep the front desk organized, responsive, and service-focused.
Responsibilities:
- Welcome visitors, provide guidance on department services, and ensure each guest has a positive and welcoming experience.
- Manage a multi-line phone system by answering incoming calls, directing inquiries to the appropriate staff, and taking accurate messages when needed.
- Handle front desk administrative support such as scheduling, document preparation, data entry, and maintaining organized office records.
- Process payments and balance basic cash transactions with accuracy while following established handling procedures.
- Respond to general questions from community members regarding programs, facilities, and front office services.
- Coordinate day-to-day reception coverage by monitoring lobby activity and maintaining an orderly, efficient front desk environment.
- Support departmental staff with routine clerical tasks and assist with service-related follow-up as requests come in.
- Prior experience in a front desk, receptionist, administrative support, or customer-facing office role.
- Ability to manage a multi-line telephone system and handle a steady volume of inbound calls effectively.
- Strong customer service skills with the ability to interact courteously with visitors, staff, and community members.
- Experience handling cash or processing payments with a high level of accuracy and accountability.
- Comfortable performing clerical duties such as filing, data entry, scheduling, and maintaining records.
- Strong organizational skills and the ability to balance multiple tasks in a fast-paced front office setting.
- Clear verbal and written communication skills with a dependable and detail-oriented approach to service.