Job Summary:

The Washington Area Humane Society is seeking an energetic and dedicated Full-Time Front Desk Receptionist to join our dynamic team at a community-focused organization that serves animals and families. In this vital role, you will be the welcoming face of our clinic, food bank, and animal shelter, ensuring smooth daily operations through exceptional customer service and efficient administrative support. Your positive attitude and organizational skills will help create a warm environment for clients, visitors, and staff alike. This position offers an exciting opportunity to contribute to a compassionate cause while developing valuable office management experience. The position is Tuesday-Saturday 8:30 am

• 5 pm.

Primary Duties:

(to include but not limited to)

• Answer incoming calls, check voicemails, log and return promptly
• Consistent presence at the front desk
• Greet all patrons to the WAHS in a professional, helpful manner
• Take payments and help schedule clinic and surgery appointments
• Help in unloading and counting donations

Additional Duties:

• Functions as an administrative assistant when needed by different departments.
• Have a thorough understanding of all WAHS programs and services
• Help in unloading and counting donations
• Maintain and clean front reception area and public spaces
• Seek assistance in resolving customer service issues from other managers
• Prepare receipts for all customers who bring donations to the front desk
• Assist potential pet adopters in the completion of the adoption application
• Communicate effectively with all potential adopters
• For approved applications, perform the adoption contract process, carefully reviewing all points on the contract. Obtain signatures, as required
• Collect stated adoption fee(s), enter in cash receipts and place in cash drawer
• Perform surgery check in/check out process, assuring that all releases are completed and signed. Collection stated fee(s), enter in cash receipts and place in cash drawer
• Be knowledgeable in all office equipment
• Answer correspondence (written, verbal, email, etc.) in a timely and professional manner
• Enter animal information for clinics and spay days as needed

Qualifications:

• Two years of experience preferred working front desk in veterinary office, shelter or other medical facility that involved high call volume, customer interaction and scheduling
• Fulltime position Tuesday
• Saturday with ability to work flexible hours and weekends and some holidays
• Must have compassion for animals
• Contingent on clean background check
• Minimum high school diploma or GED required. Associate Degree or higher preferred
• Must be organized and have ability to take instruction
• Ability to diplomatically interact with diverse people
• Knowledge of Windows based software, specifically Word, Excel and PowerPoint preferred
• Valid PA driver's license and satisfactory driving record

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The following standards reflect the percentage of time physical demands are required: N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity or exposure 33% of the time (0

• 2.5 hrs./day of 8 hour day) F (Frequently) Occupation requires this activity or exposure from 33%
• 66% of the time (2.5
• 5.5 hrs./day of 8 hour day) C (Constantly) Occupation requires this activity or exposure more than 66% of the time (5.5+ hrs./day of 8 hour day)
• Communicating Verbally (C)
• Expressing or exchanging ideas by means of the spoken word to impart oral information to customers, staff, volunteers, or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly.
• Hearing (C)
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., alarms, door buzzers, codes). A yes or no answer is captured for each of the five hearing requirements listed:
• Near Visual Acuity (C)
• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision (C)
• Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
• Far Visual Acuity (C)
• Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Fine Manipulation (C)
• Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Gross Manipulation (F)
• Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Keyboarding (C)
• Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Lifting/Carrying (O)
• Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object
• usually by holding it in the hands or arms, but may occur on the shoulder. Up to 50-pound lifting requirement.
• Pushing/Pulling (O)
• may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides. Up to 50-pound exertion of force requirement.
• Reaching At/Below Shoulder Level (O)
• Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead (O)
• Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Sitting (C)
• Remaining in a seated position.
• Crawling (N)
• Moving about on hands and knees or hands and feet.
• Crouching (O)
• Bending body downward and forward by bending legs and spine.
• Kneeling (O)
• Bending legs at knees to come to rest on knee(s).
• Standing/Walking/Running (O)
• Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping (O)
• Bending the body downward and forward by bending the spine at the waist
• requiring full use of the lower extremities and back muscles.
• Climbing Ramps/Stairs (O)
• Ascending or descending ramps and/or stairs using feet and legs.

Hands and arms may be used for balance (e.g., to hold a railing).

Pay:

From $15.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person