Rooted Massage Collective | Provo, UtahPart-Time | Approximately 9-15 hours per week$15/hour Rooted Massage Collective is looking for a friendly, confident, organized, and proactive Part-Time Hybrid Receptionist to join our team. This position combines front desk support, virtual client communication, sales and rebooking, and general in-office support. Because we are a small wellness business, we're looking for someone who is comfortable jumping in wherever support is needed to help the office run smoothly. Our receptionist does more than schedule appointments. You will learn our massage and wellness services so you can confidently answer questions, explain benefits, make appropriate recommendations, and help create an experience that encourages clients to return. Schedule Monday, Wednesday & FridayApproximately 3-5 hours per day / 9-15 hours per week Occasional additional hours may be available based on business needs. This position shares reception responsibilities with another receptionist, so communication and teamwork are important. Front Desk & Client Support Greet and check clients in and out Answer phone calls and client questions Schedule, reschedule, and rebook appointments Process client payments Learn and clearly explain Rooted's massage and wellness services Explain the benefits of services and enhancements Introduce memberships, packages, enhancements, and other services Make appropriate service recommendations and upsell when applicable Encourage clients to schedule their next appointment Communicate with therapists regarding client needs and recommendations Maintain a professional and welcoming front desk Virtual Reception & Client Follow-Up During designated virtual/admin time or front-desk downtime: Return missed calls and text messages Respond to new client inquiries Follow up with prospective clients Follow up with clients who haven't rebooked Help fill cancellations and last-minute openings Assist with appointment confirmations and scheduling Follow up on memberships, packages, and therapist recommendations Maintain organized client communication and follow-up lists Help turn first-time clients into returning Rooted clients In-Office Support This is a hands-on position. When front desk responsibilities are caught up, you will also help keep the massage office clean, stocked, and ready for clients.

Responsibilities may include:

Washing, drying, folding, and organizing massage linens and laundry Keeping clean linens stocked in treatment rooms Light cleaning and sanitizing of common areas Helping reset and organize treatment rooms between clients as needed Restocking supplies Keeping the reception and client areas clean and organized Taking out trash and assisting with other light office-cleaning tasks Helping the team with general office needs during your shift Who We're Looking For The ideal candidate: Has excellent spoken and written English and communicates clearly with clients Is friendly, personable, and comfortable starting conversations Is confident communicating in person, over the phone, and through text Has strong customer service skills Is comfortable with sales, upselling, and making appropriate recommendations Is comfortable helping with laundry, cleaning, organization, and other office-support duties Takes initiative and looks for what needs to be done rather than waiting to be asked Is willing to learn about massage and wellness services Is organized, dependable, and punctual Can work independently without constant supervision Is comfortable using computers, phones, and online scheduling systems Works well as part of a small team Spanish speaking is a strongly needed Previous experience in reception, customer service, sales, hospitality, massage, spa/salon, chiropractic, physical therapy, healthcare, or wellness is a plus, but not required. We are willing to train the right person on our services and systems. Compensation $15/hourApproximately 9 hours per week There may be opportunities for additional hours and responsibilities as Rooted Massage Collective continues to grow. About Rooted Massage Collective Rooted Massage Collective is a community-focused massage and wellness business in Provo. Our goal is to make quality massage care more accessible while creating an environment where massage therapists can build and grow sustainable practices. We value Community, Accessibility, Initiative, and Growth, and we're looking for someone who can bring those same values to the client experience. To Apply Please submit your resume along with a short introduction telling us about your customer service experience and why you would be a good fit for this position. We are especially interested in someone who is proactive, enjoys talking with people, is comfortable recommending services, and doesn't mind switching between client service, virtual tasks, laundry, cleaning, and general office support throughout their shift.

Pay:

$15.00 - $20.00 per hour

Work Location:

Hybrid remote in Provo, UT 84604