Overview About Balance in Motion Balance in Motion is a wellness and functional therapy studio located in Milford, Ohio, dedicated to helping aging adults stay strong, steady, active, and independent. By combining therapy techniques and functional fitness, we provide personalized services focused on fall prevention, mobility, strength, and healthy aging We are looking for a friendly, dependable, and professional Virtual Receptionist to serve as the first point of contact for our current and prospective clients. This is a remote, flat-rate position with a relatively low call volume. The 9:00 AM-5:00 PM timeframe represents our call coverage window and does not require eight continuous hours of active work each day. The ideal candidate will have a flexible daytime schedule that allows them to monitor incoming communications, answer the majority of calls as they come through, and return missed calls within a reasonable timeframe. Position Overview The Virtual Receptionist will provide phone and text coverage for Balance in Motion during our business communication hours of 9:00 AM-5:00 PM, Monday through Friday. Call volume varies from day to day but currently averages approximately 50 calls per week. Most calls are brief and typically last less than two minutes. The individual in this position is free to manage other responsibilities during the call coverage window as long as they are able to appropriately monitor Balance in Motion communications and provide timely responses. In addition to incoming calls, the receptionist will respond to client text messages and make occasional outgoing calls as needed. Responsibilities Monitor incoming phone calls during the Monday-Friday, 9:00 AM-5:00 PM call coverage window Answer the majority of incoming calls as they come through Return missed calls within a reasonable timeframe when unable to answer Monitor and respond to client text messages Make outgoing calls to clients as needed Provide friendly, professional, and helpful customer service Learn Balance in Motion's services, memberships, scheduling procedures, and general business information Answer questions from prospective clients and provide accurate information about Balance in Motion Recognize when a question or concern should be forwarded to a Balance in Motion team member Learn and use Jane, our electronic management and scheduling system Assist with scheduling and rescheduling appointments within Jane Accurately document or communicate relevant information from client interactions Qualifications The ideal candidate will: Have excellent verbal communication and customer service skills Be friendly, patient, and professional on the phone Have a clear and easy-to-understand speaking voice Be dependable and responsive Have a flexible daytime schedule that allows for monitoring incoming communications Be comfortable communicating with older adults and their family members Be willing and comfortable learning new technology and software Be able to learn Balance in Motion's services well enough to confidently answer prospective client inquiries Have reliable phone and internet access Be organized and able to keep track of calls, texts, and necessary follow-up Be able to answer the majority of incoming calls during the coverage window and promptly return those that are missed Must be able to pass a background check

Training Requirements:

Although this position will be remote following training, all initial training will take place in person at Balance in Motion, 1009 Lila Ave., Milford, OH 45150.

Training will include:

Learning Balance in Motion's services, memberships, policies, and frequently asked questions Learning how to appropriately handle new client inquiry calls Training on our Jane scheduling and management system Learning scheduling and rescheduling procedures Reviewing expectations for answering calls, responding to text messages, documenting information, and escalating questions to BIM staff when necessary All required in-person training will be paid at $15.00 per hour. Candidates must be able to travel to our Milford location for the initial training period. Once training is successfully completed, regular duties for this position will be performed remotely.

Workload & Call Coverage Expectations:

This position does not require continuous phone or computer work from 9:00 AM-5:00 PM. Current call volume averages approximately 50 calls per week, with most calls lasting less than two minutes. Calls and text messages may come in at different times throughout the day. The person in this role may manage other work or personal responsibilities during the coverage window. However, they must have sufficient flexibility to monitor incoming communications, answer the majority of calls as they come through, and respond to missed calls and messages in a timely manner. This position may be particularly well suited for someone who works remotely, is self-employed, performs other virtual work, or otherwise has flexibility during traditional business hours. Compensation $500 per month flat rate following completion of training Required initial training is paid at $15.00 per hour Remote position following training Call coverage window of Monday-Friday, 9:00 AM-5:00 PM Eastern Time Current call volume averages approximately 50 calls per week Compensation is based on the current anticipated call volume and responsibilities of the position Compensation and responsibilities may be reevaluated if call volume, message volume, or administrative responsibilities increase significantly. Join us as a Virtual Receptionist where your energetic approach will make a meaningful difference! Bring your passion for delivering outstanding support into a role that keeps our operations running seamlessly from anywhere.

Pay:

$500.00 per month Application Question(s): Are you able to come to Balance in Motion for in person training?

Work Location:

Hybrid remote in Milford, OH 45150