Receptionist / Client Care Coordinator Sarani Wellness is looking for a warm, professional, highly organized Receptionist / Client Care Coordinator to become an important part of our growing wellness team. This is much more than answering phones and greeting clients. This person will help create an exceptional client experience from the first phone call through checkout and ongoing follow-up. Key Responsibilities Answer incoming calls and respond to client questions in a warm, professional manner. Educate prospective and existing clients about Sarani Wellness services and packages. Schedule, confirm, reschedule, and manage client appointments. Maintain an organized schedule for our providers and help minimize scheduling conflicts. Welcome clients and create a calm, caring experience when they enter the studio. Review provider checkout instructions and accurately complete client checkout. Apply package vouchers and properly record services used. Process credit and debit card transactions. Assist clients using Cherry financing and accurately enter financed purchases. Follow up with leads and prospective clients who have expressed interest in our services. Nurture existing clients throughout their wellness journey through calls, texts, appointment reminders, and encouragement. Contact clients with unused services and help keep them consistent with their treatment plans. Learn our services well enough to confidently explain treatment options and answer general questions. Assist providers with pre-consultation steps and other front-of-house responsibilities as needed. Maintain accurate client information and notes within our scheduling and client-management systems. Help keep the reception and client areas organized, professional, and welcoming. Support the team wherever needed during busy periods. Who We Are Looking For Our ideal candidate is friendly, confident, dependable, detail-oriented, and comfortable multitasking . You should enjoy talking with people and be able to remain calm and organized when the phones are ringing, clients are checking out, and providers need assistance. Because our clients are investing in their wellness, we need someone who can communicate professionally while also making people feel genuinely cared for. Experience in reception, customer service, hospitality, wellness, medical aesthetics, scheduling, or sales is helpful, but attitude, reliability, communication skills, and willingness to learn are extremely important to us. About Sarani Wellness Sarani Wellness is a growing wellness studio focused on helping our clients create meaningful change in how they look, feel, and care for themselves. Our philosophy is centered around providing a Pathway to Healing in an environment that is calm, supportive, encouraging, and professional. We are looking for someone who wants to become part of that mission—not simply sit behind a front desk.

Pay:

$15.00 - $17.00 per hour Expected hours: 30.0 - 40.0 per week

Work Location:

In person