Be the First Voice of Help At Elrod Pope Accident & Injury Attorneys, our mission of "Helping Injured People" has been at the heart of the Firm for more than four decades. We are committed to being trusted advocates and community members who treat clients with personal attention, respect, professionalism, and compassion. We are seeking an exceptional Bilingual Front Desk Coordinator who will serve as one of the first points of contact for our clients, prospective clients, visitors, attorneys, and business partners. For many people who contact our Firm, that first conversation may take place during a difficult or uncertain moment in their lives. We are looking for someone who understands that how we answer the phone, welcome a visitor, listen to a concern, and connect someone with the right person matters. The ideal candidate is warm, professional, organized, dependable, and comfortable communicating fluently in both English and Spanish . This individual should thrive in a fast-paced professional environment, take ownership of responsibilities, protect confidential information, and genuinely enjoy helping others. What You'll Do Client & Visitor Experience Serve as a welcoming and professional first point of contact for clients, prospective clients, visitors, vendors, and other guests. Greet every visitor promptly and create a positive, organized, and compassionate experience. Assist English- and Spanish-speaking clients with professionalism, patience, and cultural awareness. Recognize when a client may need additional assistance and appropriately connect the individual with the correct team member. Maintain a professional and welcoming reception area that reflects the Firm's standards. Phone & Communication Management Answer and route incoming telephone calls promptly and professionally. Communicate fluently with callers in both English and Spanish. Accurately identify the purpose and urgency of calls and direct them to the appropriate attorney, legal assistant, paralegal, department, or other team member. Take complete and accurate messages when appropriate. Maintain professionalism and composure when assisting callers who may be frustrated, emotional, or experiencing difficult circumstances. Ensure messages and important client communications are transmitted promptly. Administrative & Operational Support Provide administrative support to attorneys, paralegals, legal assistants, and operations staff as assigned. Receive, organize, scan, distribute, and route incoming correspondence and documents. Assist with scheduling, appointment coordination, conference room preparation, and other front-office activities. Maintain accurate information within Firm systems and follow established procedures for documentation. Coordinate incoming and outgoing deliveries and assist with mail distribution. Support Firm events, meetings, and other administrative projects as needed. Identify opportunities to improve front-office processes and the overall client experience. Confidentiality & Professional Standards Maintain strict confidentiality regarding client, employee, case, and Firm information. Exercise discretion when handling sensitive conversations and documentation. Follow Firm policies, procedures, workflows, and security requirements. Maintain professional boundaries and appropriately escalate legal, client, or operational questions rather than providing information outside the scope of the position. What We're Looking For Required Qualifications Fluency in English and Spanish , with the ability to communicate professionally with clients in both languages. High school diploma or equivalent. Familiarity with Microsoft Office and Microsoft 365 applications. Strong verbal and written communication skills. Excellent interpersonal and customer-service skills. Strong organizational skills and attention to detail. Ability to manage multiple responsibilities, interruptions, and competing priorities. Comfortable working with computers, telephone systems, email, calendars, and standard office technology. Ability to accurately receive, document, and communicate information. Demonstrated reliability, punctuality, professionalism, and discretion. Ability to maintain confidentiality and appropriately handle sensitive information. Preferred Qualifications Previous experience working in a law firm or legal environment. Experience supporting personal injury, workers' compensation, or other client-centered legal services . Experience with case-management or client-management software. Experience working in a high-volume telephone environment (Preferred) Experience assisting clients who may be experiencing stressful or emotionally difficult circumstances (Preferred). What Success Looks Like A successful Bilingual Front Desk Coordinator at Elrod Pope will: Create a consistently positive first impression of the Firm. Communicate professionally in both English and Spanish. Answer and direct calls efficiently and accurately. Demonstrate genuine empathy without compromising professionalism. Follow through on messages, requests, and assigned responsibilities. Protect client and Firm confidentiality. Become knowledgeable about the Firm's teams, roles, and workflows. Develop trusted working relationships across departments. Anticipate front-office needs rather than waiting to be asked. Demonstrate ownership and accountability. Contribute positively to the Firm's collaborative culture. Key Competencies Client Service Excellence Treats every interaction as an opportunity to demonstrate professionalism, empathy, and respect. Communication Communicates clearly, accurately, and professionally with individuals from different backgrounds and in both English and Spanish. Emotional Intelligence Recognizes that clients may be experiencing difficult circumstances and responds with patience, compassion, and appropriate boundaries. Organization & Prioritization Effectively manages calls, visitors, messages, administrative responsibilities, and unexpected requests while maintaining accuracy. Attention to Detail Captures and communicates information accurately and understands that small details can have significant consequences in a legal environment. Confidentiality & Judgment Handles sensitive information appropriately and understands when an issue should be escalated. Teamwork Works collaboratively with attorneys and staff and willingly assists where needed. Accountability Takes ownership of responsibilities, follows through on commitments, and communicates proactively when challenges arise. Adaptability Responds positively to changing priorities and remains composed in a fast-paced environment. Why Join Elrod Pope? Elrod Pope's history in Rock Hill dates to 1980, and the Firm has grown while maintaining a focus on personal attention, respect, strong work ethic, integrity, and advocacy for injured individuals and families throughout South Carolina and North Carolina. The Firm's career materials emphasize finding talented individuals who are a good fit for its team, which includes professionals across legal, administrative, and support functions. We believe the people behind the work make the difference. This position offers an opportunity to become an important part of a team where your communication skills, professionalism, and ability to help others can have an immediate impact on someone's experience with our Firm. The Person We're Hoping to Meet You may be an excellent fit if you are the person who naturally says, "Let me see how I can help." You enjoy meeting people. You communicate confidently but respectfully. You stay composed when the phone is ringing and several things require attention at once. You notice details others may miss. You understand the importance of following through. Most importantly, you understand that the person calling or walking through our doors is not simply another appointment or telephone call. They are someone seeking help, and their experience with Elrod Pope begins with you.

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off

Language:

Spanish (Required) Ability to

Commute:

Rock Hill, SC 29730 (Required)

Work Location:

In person